Retail stores vacancies

Shoprite Is Hiring Till Operator And Cleaners

  • Closing Date: 2022/05/11
  • Reference Number: SHO220504-2
  • Job Title: Telesales Clerk
  • Job Type: Permanent
  • Location – Country: South Africa
  • Apply Now

Purpose of the Job

To assist clients telephonically and electronically by taking their orders. Selling and upselling pharmaceutical lines. Ensuring stock is available.

Key Performance Areas:

  • Capturing of orders
  • Phone Customers for orders and capture onto system
  • Customer service and relationship building
  • Close deals over the telephone
  • Reduce the number of drop calls to zero
  • Perform any other reasonable Telesales ad hoc duties
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Job Advert Details
Job CategorySales
Job Objectives

  • Capture orders
  • Receive phone calls or faxed orders and accurately capture onto the system
  • Phone customers for orders and capture onto the system
  • Customer service and relationship building
  • Close deals over the telephone
  • Reduce the number of drop calls to zero
  • Assist with other duties and departments in accordance with operational requirements
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Qualifications

Essential

  • Grade 12 qualification

Experience

Essential

  • Minimum 1 years of working experience as Telesales Clerk or similar customer service or sales role

Desirable

  • Experience in a similar environment and industry

Knowledge and Skills

Essential

  • Bilingual preferably fluent in English and Afrikaans
  • Great interpersonal, communication, presentation and negotiation skills
  • Good customer service skills
  • Able to multitask
  • Good team player
  • Good customer service skills

Desirable

  • Pharmaceutical product knowledge
  • Working knowledge of the POS-i-TILL system
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Key Performance Areas:

  • Capturing of orders
  • Phone Customers for orders and capture onto system
  • Customer service and relationship building
  • Close deals over the telephone
  • Reduce the number of drop calls to zero
  • Perform any other reasonable Telesales ad hoc duties

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