Hospitality and housekeeping Learnership SSETA Accreditation 2024

Hospitality and housekeeping Learnership

Qualification Information
Level 2 SAQA ID – 14110 121 Credits

Entry Requirements:
General Education and Training Certificate NQF 1 ABET Level 4 Grade 9

Objective:
This qualification is designed for any individual who is, or wishes to be, part of
housekeeping services within the accommodation industry. It encompasses operational
aspects of housekeeping and basic supervision skills.

The qualification contains various competencies which will add value to the learner’s
work performance and refinement of housekeeping skills. A working knowledge is
acquired in general area and guest room cleaning procedures while understanding how
to maintain and monitor service standards and guest satisfaction.

Waste disposal and handling requirements, how to monitor and maintain health, safety and security within the work environment and handling and storing of cleaning equipment and materials
are other areas of the housekeeping operation which are studied in this qualification.
Learners will gain an insight into how to receive, store and issue goods which will
enhance their knowledge on how to control and order stock.

Self-development skills are also obtained through learning how to source information
about self-employment opportunities, how to develop oneself within the job role and
how to plan, organise and monitor work in your own area of responsibility.

This qualification is aimed at increasing professionalism in the industry and can be
applied in all sectors, from small bed and breakfasts to large-scale hotels.
Building onto this qualification, learners can access the accommodation services diploma
and provides avenues into Gaming, Travel and other Tourism industries.

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Qualification Outcome
On achieving this Qualification, the learner will be able to:

• Deal with customers
• Process incoming and outgoing telephone calls
• Display cultural awareness in dealing with customers and colleagues
  pg. 4
• Maintain effective working relationships with other members of staff
• Perform basic calculations and communicate verbally and non-verbally
• Prepare beds and handle linen and bed coverings
• Service toilets and bathroom areas
• Service guest bedroom areas
• Clean floors and floor coverings
• Handle and store cleaning equipment and materials
• Handle and dispose of waste
• Maintain the housekeeping service
• Maintain a safe and secure working environment
• Describe the sectors of the Hospitality, Travel & Tourism Industries
• Conduct on-the-job coaching
• Develop self within the job role
• Source information about self-employment opportunities
  

Hospitality and housekeeping

Accommodation Learnership Overview

Accredited Accommodation Services Learnership

This Accommodation Services learnership is perfect for individuals that are passionate about hospitality and housekeeping. 

Students will enhance their performance and housekeeping skills by acquiring working knowledge in general area and guest room cleaning procedures, monitoring service standards and maintaining customer satisfaction. 

What your staff will learn

• Dealing with customers and processing incoming and outgoing calls
• Team work and business communication skills
• Performing basic calculations when needed
• Service guest bedroom areas
• Cleaning floors, servicing bathrooms and disposing waste
• Control and order stock

• Maintain a safe and secure working environment
• Conduct on-job coaching
• Develop self within the job role
• Maintain the recipe, storage and issue of goods
• Induct new staff into the workplace
• Monitor and maintain health, safety and security