Location: Centurion Salary: R 207,662 per annum introductory payment plus benefits
Conditions:
- Grade 12 qualification
- Recognized Diploma in Office Administration or Applicable Client Service Qualification, or equivalent
- 1-3 years of experience in a call center environment
- Recognition of Prior Learning (RPL) and applicable on-the-job knowledge and experience may be considered during the selection process
Essential Criteria:
- Proficiency in applicable Microsoft Office Packages
- Knowledge of client service principles
- Excellent data capturing and typing skills
- Active listening abilities
- Strong verbal and written communication skills
- Capability to handle stressful situations
- Effective time management skills
Performance Areas:
- Answer and screen all incoming calls to the call center
- Confirm information and update customer details as necessary
- Manage and resolve client complaints effectively
- Provide information and updates to guests regarding their operations
- Identify and escalate issues to administrators when necessary
- Monitor and engage with social media platforms as needed
- Follow up on client calls as demanded
Call Center Consultant
