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Aramex: Receptionist

Aramex invites interested and suitably qualified candidates to apply for the position of Receptionist to be based in Cape Town, Western Cape.

Position: Receptionist
Job ID: 6378
Location: Cape Town, Western Cape
Closing Date: Not Specified

Key Responsibilities:

  • Answer all incoming calls within three rings.
  • Report telephone system faults to the relevant supplier.
  • Print daily reports from the telephone management system.
  • Sort company mail to the correct person or department.
  • Compile the company mailbag.
  • Welcome and announce visitors to the appropriate person.
  • Distribute messages to the correct person within the performance standard time.
  • File reception documents.
  • Liaise with callers in a professional, courteous, and respectful manner.
  • Update extension lists and distribute them to all staff.
  • Allocate and program extensions for staff.
  • Handle CPT email collections and pre-alerts.
  • Manage global cases and problem deliveries.
  • Check on CPT collections every morning to ensure completion.
  • Book cash collections.
  • Escalate service failures to CRM.
  • Make courtesy calls to customers for late freight updates or other client updates.
  • Assist commercial staff with client follow-ups and queries.
  • Assist walk-in clients and announce appointments.
  • Manage Bidvest Cleaning team.
  • Perform administrative duties, including cost-effective quotation requests from service providers for all departments as needed.
  • Liaise with Bidvest and other service providers regarding quotations and ensure annual/quarterly services (e.g., pest control, fire systems, hygiene) are maintained.
  • Assist with creating PRs on the Ariba system for the branch and certain departments.
  • Control and purchase grocery and cleaning supplies.
  • Ensure services rendered by service providers and appointments are booked.

Minimum Requirements:

  • 2-3 years of experience as a receptionist.
  • Matric (Grade 12) is the minimum requirement.
  • Strong communication skills with an excellent command of the English language.
  • Customer-centric personality.
  • Computer proficiency.


  • Communication (Written & Verbal)
  • Customer Focus
  • Problem Solving
  • Telephone Handling Skills
  • Multi-tasking


  • Communication (Verbal)
  • Planning & Organizing
  • Teamwork
  • Adaptability


Aramex: Receptionist

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