Admin Jobs in South Africa


The Call Centre Administrator is responsible for handling all first-line client and stakeholder enquiries through various channels and making outbound calls to existing and potential customers regarding our services and products. The ideal candidate will possess excellent communication skills, a positive attitude, and a passion for sales.

Work Level: Junior
Job Type: Permanent
Salary: Market Related
Location: Midrand


Administration Responsibilities:

  • Handle and log all first-line client and stakeholder enquiries on predefined systems.
  • Initiate outbound phone calls to customers using provided leads or respond to incoming calls.
  • Utilize multiple software systems to access client information, update records, and maintain processes.
  • Demonstrate excellent written and verbal communication skills to engage with customers and convey product information.
  • Maintain a positive attitude, demonstrating cooperation, self-motivation, courtesy, and professionalism.
  • Display soft skills, such as empathy and active listening, to build rapport and establish trust with customers.
  • Meet or exceed mandated timelines and comply with turnaround time, productivity, and quality standards.
  • Respond to enquiries and queries, investigate problems, and develop plans to resolve issues within acceptable time frames.
  • Conduct retention conversations with customers, highlighting product features, benefits, and upselling opportunities.
  • Escalate incidents and problems as necessary to ensure timely resolution.
  • Follow up with customers, providing feedback, guidance, and information to clients and service providers.

Customer Service:

  • Provide excellent customer service to all internal and external customers.
  • Display a customer-oriented approach.


  • Work effectively with internal and external parties towards achieving common goals.

Operational Compliance:

  • Follow mandatory procedures to ensure work is carried out to required quality standards and adhere to regulatory codes and internal codes of conduct.


Behavioral Competencies:

  • Communicates Effectively
  • Customer Focus
  • Ensures Accountability
  • Being Resilient
  • Interpersonal Savvy
  • Action-Oriented
  • Optimizes Work Processes
  • Situational Adaptability
  • Demonstrates Self-Awareness
  • Plans and Aligns


  • Navigates Customer Challenges
  • Verbal Communication
  • Customer-Focused Approach
  • Manages Resistance
  • Understands Customer Needs
  • Adaptive Mindset
  • Policy and Procedures


  • Matric


  • 1-2 years’ experience in an in/outbound Contact Centre
  • 6 months or more experience in a customer service role
  • Contact Centre Operational Skills
  • Strong team player with excellent verbal and written communication skills
  • Demonstrated organizational skills, including the ability to multitask, prioritize tasks, and follow up promptly
  • Flexibility to work a varied and adaptable schedule as required
  • Exceptional customer service skills, with a focus on active listening, clear verbal and written communication, and maintaining a professional telephone demeanor
  • Basic understanding of company products, services, and policies
  • PC literacy with a solid understanding of basic computer functions and software usage
  • Proficiency with computer systems and ability to navigate software applications efficiently
  • Ability to ask probing questions and effectively diffuse tense situations with customers
  • Strong time management and decision-making abilities to prioritize tasks effectively



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