Hollywoodbets invites interested and qualified candidates to apply for the position of Customer Service Adviser Helpline, based in Umhlanga, KwaZulu-Natal.
Position Details
Job Title: Customer Service Adviser Helpline X12
Location: Umhlanga, KwaZulu-Natal
Job Type: Permanent
Closing Date: June 17, 2024
Job Description
Joining the Hollywoodbets Purple Team offers an opportunity to be part of one of South Africa’s biggest success stories. From its humble beginnings in Durban, Hollywoodbets has expanded into a leading brand operating across Africa and the United Kingdom. Our team is on a mission to increase our global footprint and embrace new challenges. At Hollywoodbets, the sky is not the limit—join us and reach for the stars.
We are seeking a Customer Service Adviser Helpline to provide exceptional customer care by handling queries and complaints promptly and efficiently.
Responsibilities
- Log in at least 10 minutes before the shift starts
- Address inquiries on betting information, authenticate account holders, and provide up-to-date bet information
- Answer customer questions regarding account issues
- Promote the brand and build rapport with customers
- Send vouchers and birthday SMS to customers
- Meet daily, weekly, and monthly targets
- Lodge complaints, ensure swift feedback, gather information, and escalate issues to the Supervisor for resolution
- Comply with company and department policies, procedures, and standard operating procedures
- Maintain communication standards that uphold the company’s brand/image and prevent reputational risk
- Perform other ad hoc duties as required
Minimum Requirements
- Experience: 6 months of customer service experience
Preferred Qualifications
- Betting knowledge and experience
- Degree or Diploma
- Contact Centre experience
Skills and Attributes
- Excellent communication skills
- Great attention to detail and high-quality work
- Exceptional level of customer service
- Working knowledge of various betting platforms and functionality
- Great listening skills
- Strong teamwork and interpersonal skills
- High accountability and trustworthiness
- Strong planning and problem-solving skills
- Excellent time management and multitasking abilities
- Strong administrative skills and business acumen
Are you ready to level up, learn, and perform at your best? Apply now!
Please note: Only applicants who meet the stipulated minimum requirements will be considered.
Closing Date: June 17, 2024
Hollywoodbets: Customer Service Adviser Helpline X12
