The South African Postbank invites interested and suitably qualified candidates to apply for the following position:
Position: Customer Services Clerk
- Reports To: Team Lead Customer Services
- Business Unit: Postbank Operations
- Position Status: Fixed-Term Contract
Provinces:
- Gauteng
- Western Cape
- Mpumalanga
- Limpopo
- North-West
- Northern Cape
- Eastern Cape
- KwaZulu-Natal
- Free State
District Municipalities:
- Gauteng: City of Johannesburg, City of Ekurhuleni, City of Tshwane, Sedibeng, West Rand
- KwaZulu-Natal: Amajuba, eThekwini, Harry Gwala, iLembe, King Cetshwayo, Ugu, uMgungundlovu, Umkhanyakude, Umzinyathi, uThukela, Zululand
- Western Cape: Cape Winelands, Central Karoo, City of Cape Town, Garden Route, Overberg, West Coast
- Mpumalanga: Ehlanzeni, Gert Sibande, Nkangala
- Eastern Cape: Alfred Nzo, Amathole, Buffalo City, Chris Hani, Joe Gqabi, Nelson Mandela Bay, O R Tambo, Sarah Baartman
- Free State: Fezile Dabi, Lejweleputswa, Mangaung, Thabo Mofutsanyana, Xhariep
- Northern Cape: Frances Baard, John Taolo Gaetsewe, Namakwa, Pixley ka Seme, ZF Mgcawu
- Limpopo: Capricorn, Mopani, Sekhukhune, Vhembe, Waterberg
- North-West: Kgetlengrivier, Madibeng, Moses Kotane, Rustenburg
Purpose of the Job
Responsible for verification and issuing of bank cards to customers.
Job Responsibilities
- Perform pre-tests on equipment for functionality, ensure access to the front-end system, and report any issues to the Team Leader.
- Collect and record all card stock received and ensure the safekeeping of stock on hand.
- Issue cards to customers upon verification and capture information on the front-end system as per SOP.
- Record each card issued to beneficiaries or transferred to card issuers in the same centre.
- Update statistics on the number of cards issued and customers assisted.
- Address queries related to lost cards, pin resets, and damaged cards.
- Balance and return all unused cards at the end of each day to the designated official for recording and safekeeping.
- Report any system-related issues to the Team Leader and/or contact centre to assist in resolution.
- Send daily reports and statistics as per SOP to the Team Leader.
- Assist the Team Leader in monitoring queues at the collection site, ensuring that elderly, disabled, and sick customers are assisted promptly.
Minimum Qualifications and Experience Required
- Grade 12 (NQF Level 4)
- Post Matric qualification: Diploma/Degree (NQF 5, 6, or 7), with a minimum of 120 credits.
- NQF6 Qualification, National Diploma, or degree will be an added advantage.
- Experience as a Customer Services Consultant/Cashier or in any other Customer Service role will be an added advantage.
- Proficiency in MS Office: MS Word, MS Excel, PowerPoint, and Outlook.
Skills & Attributes
- Listening skills
- Ability to communicate in the most commonly used local language of the area
- Interpersonal skills
- Time management
- Stress management
- Basic financial skills
- Honesty & Integrity
- Customer orientation
- Must be able to work under pressure
- Flexibility
- High attention to detail
- Accuracy and mental alertness
- Ability to work independently and in a team
- Clean criminal record
How to Apply
If you wish to apply and meet the requirements, click the link provided below for the province you would like to be considered for and complete your application. Upon completing the online application form, you will be required to download and/or print, complete all four consent forms, and submit, within 48 hours, the consent forms accompanied by the following documents:
STEP 1:
Gauteng: Apply here
KwaZulu Natal: Apply here
Western Cape: Apply here
Eastern Cape: Apply here
Mpumalanga: Apply here
Limpopo: Apply here
North West: Apply here
Northern Cape: Apply here
Free State: Apply here
- Certified copy of ID
- Certified copies of Matric certificate and Post Matric Qualifications
- Proof of residential address
Submit your documents to the following mailbox based on the province you are applying for:
- Gauteng: RecruitmentGP@postbank.co.za
- KwaZulu-Natal: RecruitmentKZN@postbank.co.za
- Western Cape: RecruitmentWC@postbank.co.za
- Eastern Cape: RecruitmentEC@postbank.co.za
- Mpumalanga: RecruitmentMP@postbank.co.za
- Limpopo: RecruitmentLP@postbank.co.za
- North-West: RecruitmentNW@postbank.co.za
- Northern Cape: RecruitmentNC@postbank.co.za
- Free State: RecruitmentFS@postbank.co.za
The South African Postbank SOC Limited envisages receiving large volumes of applications; thus, candidates who fail to complete their applications in full will not be considered.
Applications close on: 09 July 2024
Disclaimers
The South African Postbank SOC Limited is committed to the achievement and maintenance of diversity and equity in employment, especially concerning race, gender, and disability. In compliance with the bank’s employment equity plans, first preference will be given to candidates from designated groups. Correspondence will be limited to shortlisted candidates only.
NB: If you do not hear from the South African Postbank SOC Limited or its Agent within 3 months of this advertisement, please accept that your application has been unsuccessful. The South African Postbank SOC Limited reserves the right not to fill the positions or to re-advertise the positions at any time.
POPIA provides that everyone has the right to privacy, which includes protection against the unlawful collection, retention, dissemination, and use of personal information. By applying for employment, you consent to the processing of your personal information with Postbank and its service providers. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation.
South African Postbank: Customer Services Clerk
