Volvo Trucks invites interested and suitably qualified candidates to apply for the position of Service Administrator, based in Riverhorse, KwaZulu-Natal.
Position: Service Administrator
Requisition ID: 10391
Location: Riverhorse, KwaZulu-Natal
Closing Date: June 18, 2024
Job Responsibilities
The primary purpose of this role is to ensure efficient administration of all workshop processes.
Reporting: This role reports to the Service Manager.
Job Objectives
Warranty and Maintenance Administration
- Ensure timely submission of warranty and maintenance claims per warranty binder and maintenance procedures.
- Maintain a zero rejection rate for claims.
- Dispose of parts according to directives and policies.
- Clearly mark all parts in the claim store according to relevant procedures.
- Ensure accuracy and backup of all documentation, including job cards, photos, protocols, defect reports, and sublet invoices.
- Cost jobs within VST parameters.
- Load all sublet invoices on job cards and forward them to finance for payment.
- Ensure all job cards are signed off by the Line Manager.
Opening and Processing Job Cards for Repairs, Maintenance, and Servicing
- Ensure job card information from the workshop includes all relevant details, such as registration number, chassis number, and kilometre reading.
- Record service type (e.g., basic, annual).
- Note any additional faults (e.g., brake lights not working, vehicle overheating).
- Transfer all relevant information onto the computer job card.
- Conduct credit checks.
- Allocate job cards to the correct account (e.g., customer, warranty, maintenance contract).
- Ensure job cards are signed by the driver/owner or responsible person.
Outwork/Sublet Orders
- Raise sublet orders.
- Ensure outwork suppliers submit quotations for work to be done.
- Raise sublet orders against the job and distribute copies appropriately.
- Attach processed invoice and order copies to the job card.
Closing of Job Cards (Work in Progress)
- Implement daily WIP controls and follow up regularly with workshop team leaders to ensure process flow.
- Ensure job cards are completed with all relevant information, including date, work carried out, start and finish times, total time worked, VST, and cause of failure.
- Obtain acceptance of work and/or parts fitted from the owner or relevant person.
- Ensure job sign-off by the relevant Technician, Team Leader, and Service Manager before closure.
Qualifications & Job Experience
- Matric/N3 or equivalent.
- Computer skills.
- Proficiency in SAP/GDS Fusion.
- Strong administrative background.
Key Competencies
- Strong administrative ability.
- Attention to detail.
- Ability to work well under pressure.
- Customer-focused.
- Good communication skills.
- Strong administrative skills.
- Initiative-taking.
- Team player.
- Quality-oriented.
- Stock control experience (Warranty).
- Good time management.
- Honesty and integrity.
Shortlisted candidates must complete and sign personal verification permission, consent, and indemnity declarations. This includes reference checks, criminal background checks, credit checks, qualification verification, and any other necessary checks.
Apply here: Service Administrator
Last Application Date: June 18, 2024
Volvo Trucks: Service Administrator
