Call Centre Agent Internship
The Baroka Group is excited to announce an internship opportunity for the position of Call Centre Agent. This internship is an excellent chance for recent graduates or individuals looking to gain practical experience in a dynamic and supportive environment.
Benefits
- Stipend Provided: Interns will receive a stipend to cover basic expenses during the internship period.
Requirements
To be considered for this internship, applicants must meet the following requirements:
- Excellent Computer Skills: Proficiency in computer usage, including knowledge of relevant software and applications.
- Strong Communication Skills: Ability to communicate effectively, both verbally and in writing, with clients and team members.
- Educational Qualifications: A qualification in Marketing, Insurance, or Sales is advantageous but not mandatory.
Responsibilities
As a Call Centre Agent Intern, you will:
- Handle inbound and outbound calls professionally and courteously.
- Provide information and support to customers regarding Baroka Group’s services.
- Maintain accurate and detailed records of customer interactions.
- Assist in resolving customer complaints and inquiries promptly.
- Collaborate with team members to improve the overall customer service experience.
- Participate in training sessions to enhance your skills and knowledge.
Personal Attributes
We are looking for candidates who possess the following attributes:
- Empathy and Patience: Ability to understand and address customer needs with sensitivity and patience.
- Problem-Solving Skills: Ability to think critically and provide effective solutions to customer issues.
- Attention to Detail: Ensure all customer information is accurately recorded and maintained.
- Adaptability: Willingness to learn and adapt to new processes and technologies.
- Team Player: Ability to work collaboratively with colleagues to achieve common goals.
Closing Date
All applications must be submitted by 1 August 2024. Applications received after this date will not be considered.
How to Apply
To apply for the Call Centre Agent Internship, please send the following documents to recruitment@barokafunerals.co.za:
- An updated CV
- Copies of relevant qualifications
- A cover letter detailing your interest in the internship and how you meet the requirements
Additional Information
- Internship Duration: The duration of the internship will be communicated to shortlisted candidates.
- Location: The internship will be based at Baroka Group’s headquarters.
- Selection Process: Due to the high volume of applications expected, only shortlisted candidates will be contacted. If you do not hear from us within 30 days of the closing date, please consider your application unsuccessful.
- Confidentiality: By applying for this internship, you consent to Baroka Group collecting, storing, and processing your personal information for the purpose of this recruitment process.
Join Baroka Group and take the first step towards building a rewarding career. We look forward to receiving your application!
Baroka Group Call Centre Agent Internship
