Leanership internship in South Africa

Clover SA Call Centre Learnership 2024

Clover SA invites unemployed youth to apply for the Call Centre Learnership Programme 2024.

Position: Learner CSC
Reference Number: CLO240704-3
Number of Positions: 25
Job Type: Learnership
Location: Roodepoort, Gauteng

Job Announcement Summary

Clover is seeking new talent to join its Call Centre Learnership. Successful applicants will spend the duration of the learnership at Clover’s Call Centre services in Constantia Park (Roodepoort) and will attend specified classes. By the end of the learnership, individuals will have achieved an NQF qualification and gained experience in a world-class Call Centre. Applicants from the West Rand surrounding areas are encouraged to apply. Persons with a disability are also encouraged to apply.

Conditions

  • Grade 12 or equivalent NQF4
  • Grade 12 / Matric completed in the past 5 years (2019 – 2023)
  • Average of 60% for English and Maths or Maths Literacy
  • Computer literacy (Advanced)
  • Currently unemployed
  • Applicants must not have participated in a Learnership before

Competencies

  • Proactive and action-oriented
  • Acts with honesty and consistency
  • Maintains high standards
  • Interpersonal effectiveness
  • Commitment and motivation
  • Collaborates with others to achieve a common objective
  • Customer-oriented
  • Communicates effectively
  • Ability to apply numerical principles

Duties and Responsibilities

Provide high-level customer service

  • Handle all inbound and outbound interactions
  • Resolve queries and complaints via the relevant stakeholders

Capture and confirm customer orders

  • Capture orders accurately and on time according to the daily call list
  • Inform customers of accounts on hold
  • Confirm customer orders as per standard operating procedures
  • Inform relevant stakeholders of issues pertaining to their orders

Sell Clover and Principal products as per customer ranging

  • Offer new or additional products (describe features and special offers)

Promote teamwork and cooperation

  • Assist team members to achieve team results
  • Share the responsibility to get the job done
  • Support team values
  • Participate in team meetings
  • Take responsibility for visual management of information

Closing Date: July 16, 2024

How to Apply: Call Centre Learnership

Submit your application as directed by Clover SA.

Clover SA Call Centre Learnership 2024

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