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Intercare Group South Africa: Receptionist – Woodburn

Join Our Dynamic Team at Intercare Group South Africa

Intercare Group South Africa is excited to announce an open position for a Receptionist at our Woodburn branch in Pietermaritzburg, KwaZulu-Natal. We invite interested and suitably qualified candidates to apply for this vital role within our organization, where you will have the opportunity to make a meaningful impact on our patients’ lives.

Position Overview

Position: Receptionist – Woodburn
Location: Pietermaritzburg, KwaZulu-Natal
Job Type: Permanent
Closing Date: 02 July 2024

Job Details

Division: Primary Care
Business Unit: Intercare Woodburn Medical & Dental
Minimum Experience: Entry Level
Primary Industry: Medical Practice
Functional Area: Customer Service

About Intercare Group

Intercare is a dynamic healthcare company committed to providing value-based healthcare to patients. Our mission is to make people feel better, and our receptionists play a crucial role in achieving this goal. We value People-centredness, Integrity, Inclusivity, Compassion, Excellence, and Innovation. These values guide everything we do and define who we are as an organization.

Role and Responsibilities

At Intercare, our receptionists are the first point of contact for our patients and are integral to creating a welcoming environment. As a receptionist at our Woodburn branch, you will be responsible for:

Providing Professional Customer Service

  • Efficient Telephone Services: You will handle incoming calls professionally and courteously, ensuring that patients feel valued and understood.
  • Patient Assistance: Guide patients through completing necessary forms and ensure all information is documented accurately and in line with our internal policies and procedures.
  • Reception-Patient Journey: Manage the entire reception process, including booking appointments, patient arrivals, and payment processes using the relevant systems.

Ensuring Patient Confidentiality

  • Compliance with POPIA: Safeguard patient information at all times, adhering strictly to the Protection of Personal Information Act (POPIA) regulations.
  • Neat and Tidy Reception Area: Maintain a clean and orderly reception area to promote a professional and welcoming environment.

Handling Emergencies and Queries

  • Emergency Protocols: Refer all emergency cases promptly to the nurse’s station following established protocols.
  • Basic Account Queries: Assist patients with their account queries and escalate issues when necessary.
  • Payment Collection: Collect co-payments and account balances in accordance with Intercare’s policies and procedures.
  • Daily Cash-Up and Banking: Execute daily cash-up and banking processes diligently.

Requirements for the Role

To excel in this position, candidates should meet the following requirements:

  • Minimum Qualification: Grade 12.
  • Customer Service Experience: Previous experience in a customer-focused environment, such as reception, will be advantageous.
  • Computer Proficiency: Ability to efficiently use computer systems, with experience in the GoodX system being beneficial.

Why Join Intercare Group?

Joining Intercare means becoming part of a team that is dedicated to improving healthcare delivery. If your personal values align with ours, and you are passionate about making a difference, we encourage you to apply. We embrace Diversity of Thought and welcome individuals who can contribute to our vibrant culture.

Closing Date: 02 July 2024
Application Notification: If you are not contacted within two weeks of the closing date, please consider your application unsuccessful.

Apply Here: Receptionist

Intercare Group South Africa: Receptionist – Woodburn

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