Leanership internship in South Africa

Intern: Provincial Operations

SERVICES SECTOR EDUCATION & TRAINING AUTHORITY (SETA)

Position Details

Position: Intern: Provincial Operations
Reference Number: SS-49

Description

Duties

  • Uphold the image of Services SETA through professional behavior and administration of the reception area and office according to quality standards.
  • Always adhere to corporate values and ethics when interacting with Services SETA’s stakeholders.
  • Welcome visitors and offer refreshments where necessary.
  • Provide assistance to walk-in visitors whenever possible.
  • Keep visitors informed of waiting times when necessary.
  • Maintain the reception area clean and tidy at all times.
  • Report maintenance issues promptly and monitor progress until they are resolved.
  • Attend to the reception area at all times during office hours.
  • Perform basic troubleshooting to correct minor problems.
  • Attend to incoming calls efficiently and promptly to minimize customer waiting time.
  • Route calls to the relevant individuals.
  • When callers are on hold, ensure that the person they wish to speak to is aware of the pending call and keep the caller updated on the progress.
  • Proactively take messages and ensure that all staff are aware of and receive their messages promptly.
  • Screen calls to assist with queries or to route the callers to the correct area.
  • Photocopy and scan documentation upon request.
  • Perform filing tasks.
  • Distribute documents correctly and promptly.
  • Provide typing services as requested.
  • Bind documents when requested.
  • Receive and dispatch courier packages.
  • Collate information for reporting.
  • Support Services SETA projects by:
    • Assisting in scheduling of monitoring and evaluation visits.
    • Assisting in scheduling of induction visits.
    • Preparing site visit reports.
    • Providing other project-related clerical functions.
  • Support the office in conducting outreach and stakeholder engagements on and/or off-site (e.g., career exhibitions, stakeholder capacitation sessions).

Requirements

  • National Senior Certificate or equivalent certification, at a minimum NQF 4.
  • A National Diploma or equivalent certification (NQF 6) in Business Administration, Public Administration, Office Administration, Project Management, Human Resources, or equivalent certification.

Locations

  • Cape Town Office x1
  • East London x1
  • Port Elizabeth x1
  • Durban Office x1
  • Bloemfontein x1
  • Kimberley x1
  • Klerksdorp x1
  • Polokwane x1
  • Nelspruit x1
  • Johannesburg x1

Closing Date for Applications: August 2, 2024

Additional Information

Work Level: Student/Graduate
Type: Contract
Salary: Market Related
Duration: 9 – 12 Months
EE Position: No
Location: Provincial Offices/All Provinces

Apply Here: Internship

Intern: Provincial Operations

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