SECURITY

Join Fidelity Services Group as an Armed Response Officer in Vryheid, Dundee, Ladysmith, Newcastle

Are you a devoted professional with a passion for security and investigations? Fidelity Services Group is looking for committed individuals to join our team as Armed Response Officers in the Vryheid, Dundee, Ladysmith, and Newcastle areas. This is a permanent position based in Durban, KwaZulu-Natal, offering a unique opportunity to be a part of a leading security services provider.

Position Overview: Armed Response Officer

Location: Durban, KwaZulu-Natal

Regions Covered: Vryheid, Dundee, Ladysmith, Newcastle

Employment Type: Permanent

Application Deadline: 02 August 2024

Division: Fidelity ADT

Business Unit: Fidelity ADT – Kwazulu Natal

Minimum Experience: Associate

Primary Industry: Security and Investigations

Functional Area: Operations

Qualifications and Experience

To qualify for this role, you must have:

  • Education: Grade 10
  • Certification:
    • Psira Registered Grade C
    • Armed Response Certificate
    • Firearm Competency Certificate
  • License: Valid Driver’s License (Code B/EB or former truck license also acceptable)
  • Experience: Minimum of two (2) years driving experience

Job Requirements and Attributes

Successful candidates should possess the following:

  • Ability to work shifts
  • High maturity level
  • Familiarity with the area of operation
  • Necessary driving skills for efficient route navigation
  • Empathy towards clients and good listening skills
  • Client welfare as a priority
  • Follow-up with clients after serious incidents
  • Attention to all calls and client needs
  • Public relations skills for introductory calls to new clients

Key Responsibilities

As an Armed Response Officer, your duties will include:

  • Area Familiarization: Acquainting yourself with the designated area
  • Response Times: Maintaining response times as required by management
  • Route Efficiency: Utilizing the shortest possible routes in the area
  • Client Interaction: Showing empathy and providing attentive service to clients
  • Client Welfare: Prioritizing client welfare and following up after serious incidents
  • Attention to Calls: Paying special attention to all calls and client needs
  • Public Relations: Performing a public relations service and introductory calls to new clients
  • Stand-off Point: Standing off at delegated places during peak hours
  • Area Patrols: Patrolling the area during off-peak times
  • Daily Parade: Conducting daily parades and complying with Standing Operating Procedures (SOP)
  • Vehicle Maintenance: Ensuring the general appearance and maintenance of the vehicle, including completing daily/weekly checklists
  • Personal Hygiene: Maintaining personal hygiene, with daily parades being conducted
  • Equipment Care: Taking care of equipment and completing daily/weekly checklists
  • Reporting: Submitting comprehensive reports and feedback as requested
  • Communication: Forwarding accurate information both upwards and downwards
  • Problem Resolution: Assisting with any problems or complaints and providing full feedback to clients when necessary

How to Apply

If you meet the qualifications and are ready to take on this challenging role, apply by clicking on the apply button below. Make sure to complete your application before the closing date, 02 August 2024.

Apply Here: Armed Response Officer

Join Fidelity Services Group as an Armed Response Officer in Vryheid, Dundee, Ladysmith, Newcastle

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