Aramex, a global leader in the logistics and transportation industry, is seeking dynamic and qualified candidates to fill the vital role of Receptionist at our Johannesburg office in Gauteng, South Africa. This opportunity offers not just a job, but a career path within a company known for its innovative solutions and commitment to excellence.
Position Overview
- Position: Receptionist
- Location: Johannesburg, South Africa
- Job Code: 6537
As the face of our Johannesburg office, the Receptionist plays a critical role in ensuring smooth and professional interactions with clients, visitors, and staff. This position demands a highly organized, courteous, and efficient individual who can manage a variety of tasks in a fast-paced environment.
Key Responsibilities
Efficient Call Handling:
Our Receptionist is the first point of contact for many of our clients and business partners. It is essential that all incoming calls are answered within three rings to maintain a professional and responsive image. The Receptionist will also be responsible for promptly reporting any faults in the telephone system to the relevant supplier, ensuring minimal disruption to our communication lines.
Daily Reporting and Documentation:
The role requires the daily printing of reports from the telephone management system, ensuring that all call data is accurately documented. This information is crucial for maintaining records of communication and for identifying any potential issues or areas for improvement.
Mail Management:
A vital aspect of the Receptionist’s duties includes sorting incoming mail and ensuring it is delivered to the correct person or department. Additionally, the Receptionist is responsible for compiling the company mailbag, guaranteeing that outgoing mail is organized and sent out promptly.
Visitor Coordination:
Welcoming visitors and announcing them to the appropriate staff members is a key part of the role. The Receptionist must ensure that all visitors are greeted warmly and directed efficiently to the correct person, reflecting Aramex’s commitment to excellent customer service.
Message Distribution:
The prompt distribution of messages to the correct individual within the company is a critical task. The Receptionist must ensure that all messages are delivered within the performance standard time, maintaining the flow of communication within the organization.
Reception Area Management:
Maintaining an organized and professional reception area is essential. This includes filing reception documents, updating extension lists, and distributing these updates to all staff members. The Receptionist will also be responsible for allocating and programming extension numbers as needed.
Liaison with Service Providers:
The Receptionist will liaise with various service providers, obtaining quotes, coordinating maintenance, and ensuring that all tasks are completed to a high standard. This includes overseeing the monthly grocery shopping and weekly stock takes, ensuring that supplies are adequately managed.
Building Maintenance Coordination:
Ensuring the maintenance of the building is another important responsibility. The Receptionist will work closely with the maintenance team to ensure that all job functions are executed efficiently and that the building is kept in excellent condition.
Minimum Requirements
To be considered for this role, candidates must meet the following minimum requirements:
- Matric (Grade 12): A high school diploma is essential.
- Strong Communication Skills: The successful candidate must have an excellent command of the English language, both written and verbal.
- Customer-Centric Personality: A friendly and professional demeanor is essential for interacting with clients and colleagues.
- Computer Proficiency: The candidate must be comfortable using various software programs and managing basic computer tasks.
Essential Skills
To excel in this role, the following skills are crucial:
- Communication (Written & Verbal): Clear and effective communication is key in this role, both in handling calls and interacting with visitors.
- Customer Focus: A strong focus on customer service is essential, as the Receptionist is often the first point of contact for clients.
- Problem Solving: The ability to quickly identify and resolve issues is vital.
- Telephone Handling: Efficient and professional telephone handling skills are required to manage the flow of calls.
- Multi-Tasking: The ability to juggle multiple tasks simultaneously in a fast-paced environment is crucial.
How to Apply
If you meet the above requirements and are ready to take on a challenging and rewarding role with Aramex, we encourage you to apply for the Receptionist position in Johannesburg. This is a fantastic opportunity to join a global leader and advance your career in a dynamic and supportive environment.
Apply Here: Receptionist
Please submit your application, including a detailed resume and cover letter, outlining your qualifications and experience relevant to this role.
Aramex Receptionist Role in Johannesburg, Gauteng
