City of Johannesburg Internship Opportunity for Client Care Agent

The City of Johannesburg is excited to announce the Internship Programme for 2024, inviting qualified and motivated individuals to apply for the position of Client Care Agent.

Position Details

• Position: Internship: Client Care Agent
• Stipend: R9,531.54 per month (Basic Salary, no benefits) for those with a completed qualification with a minimum of 360 credits.
• Department: Transport
• Branch: Marketing and Communication
• Location: Old Mutual Building, 75 Helen Joseph Street

Minimum Requirements

• Education: Grade 12 (NQF Level 4) and a Diploma in Marketing, Business Management, Business Administration, or an NQF Level 6 qualification.
• Residency: Only residents of the City of Johannesburg are eligible to apply.

Primary Function

The intern will provide complete and effective client service, aiming to meet client needs and expectations with first-contact resolution, while maintaining high standards of quality and consistency in service delivery.

Key Learning Areas

• Client Interaction: Provide accurate information to customers about the products and services offered by the company, and maintain records of client interactions.
• Query Resolution: Deliver high-quality, professional resolution of client queries to ensure satisfaction.
• Complaint Management: Handle client complaints in accordance with standard operating procedures.
• Relationship Building: Enhance client loyalty by improving relationships and communication both internally and externally, particularly in relation to the Rea Vaya service, contributing to increased profitability.
• Stakeholder Relations: Execute effective stakeholder relations management in line with applicable policies and procedures.
• Reporting: Ensure timely and accurate reporting of client care activities.

Leading Competencies

• Client Service Orientation: Strong focus on delivering excellent client service.
• Listening Skills: Ability to effectively listen and understand client needs.
• Computer Literacy: Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Complaint Resolution: Skills in managing and resolving client complaints.
• Coordination and Organization: Strong organizational skills and the ability to coordinate tasks effectively.
• Communication: Excellent verbal, listening, and written communication skills.

Core Learning Competencies

• Client Service Knowledge: Understanding of client complaints, resolution methodologies, processes, procedures, and systems.
• Local Government Knowledge: Familiarity with the local government environment.
• Records Management: Knowledge of records administration.
• Attention to Detail: Strong focus on detail in all tasks.
• Initiative: Proactive approach to tasks and problem-solving.

Application Process

• Closing Date: 28 August 2024
• Notification: Applicants who do not receive feedback within six weeks of the closing date should consider their application unsuccessful.

By applying, candidates consent to the use of their personal information for the recruitment and selection process. Only shortlisted candidates will be contacted.

Apply Here: Internship Customer Care Agent

Eligibility and Requirements

• Target Audience: This internship is open to qualifying youth in Johannesburg communities who have never participated in an internship program before.
• Internship Duration: The internship is available for a period not exceeding 18 months.
• Application Submission: Interested applicants are invited to apply online by completing the job application form and attaching all relevant documents (certified qualifications, ID, and CV).

Applicants are encouraged to use Google Chrome when applying for City of Johannesburg positions.

Additional Information

• Equal Opportunity Employer: The City of Johannesburg is committed to equal opportunity employment. Appointments will be made in accordance with the COJ Employment Equity policy, and persons with disabilities are encouraged to apply.
• Integrity: Any misrepresentation or failure to disclose material information on the application form or CV will result in automatic disqualification.

The City of Johannesburg reserves the right not to make an appointment.

City of Johannesburg Internship Opportunity for Client Care Agent