City of Johannesburg Internship Opportunity: Revenue Call Centre – 2024

The City of Johannesburg (CoJ) is excited to invite applications from motivated and qualified individuals for an Internship Programme in the Revenue Call Centre, within the Group Finance Department. This is an exceptional opportunity for young professionals to gain hands-on experience in a dynamic and essential sector of municipal services. The internship will run for a period of 18 months, starting in 2024 and concluding in 2026.

Position Overview

• Position: Internship – Revenue Call Centre
• Stipend: R3,500.00 per month (Basic salary, no additional benefits)
• Branch: Customer Relationship Agent – Revenue Call Centre
• Department: Group Finance
• Location: Thuso House, 61 Jorissen Street, Braamfontein
• Internship Reference: Circular 017/2024

The City of Johannesburg’s Group Finance Department is offering this internship to support students in fulfilling the work-based learning requirements necessary for their academic qualifications. This internship is also open to recent graduates seeking to gain practical experience that will enhance their career prospects in the financial sector.

Internship Programme Objectives

The City of Johannesburg recognizes the critical need for practical, on-the-job training as a bridge between academic learning and the professional world. This internship programme is designed to meet that need by offering participants the chance to apply theoretical knowledge in a real-world setting. Interns will work within the Revenue Call Centre, handling essential tasks that contribute to the efficiency and effectiveness of the City’s financial operations.

Eligibility Criteria

• Education: Grade 12 (NQF Level 4).
• Residency: Only applicants who are residents of the City of Johannesburg will be considered.

Primary Function

Interns will be responsible for providing top-tier Call Centre services, both telephonically and in writing. This role involves analyzing and identifying account queries, processing necessary procedures, and utilizing all available resources to resolve revenue-related issues at the first point of contact. When queries cannot be resolved immediately, interns will log and escalate these issues to the appropriate department. Throughout their tenure, interns are expected to meet or exceed the targets set by the Revenue & Customer Relationship Management (R & CRM) department.

Key Learning Areas

Interns will be trained in various critical areas to ensure they are fully prepared for the responsibilities of the role:

1. Standard Operating Procedures (SOPs):
   Interns will be trained to follow set SOPs for logging all revenue account queries related to services provided by the City of Johannesburg. This includes processing these queries with the relevant back-end departments and ensuring that issues requiring immediate resolution are addressed promptly.
2. Data Management:
   Participants will be involved in maintaining electronically-based information, data, and records. This task requires attention to detail and a high degree of accuracy to ensure data integrity and reliability.
3. Performance Management:
   Interns will be introduced to the City of Johannesburg’s Performance Management Policy. Understanding this policy is essential, as it will guide their work and help them align their performance with the City’s expectations and standards.
4. Customer Relations:
   A crucial element of the internship involves maintaining strong relationships with customers, peers, and other internal stakeholders. Interns will learn how to manage these relationships effectively, ensuring that they provide the best possible service to all customers of the Revenue Call Centre.
5. Resource Management:
   Interns will be trained in the efficient and cost-effective utilization of the operational assets and resources within their area of responsibility. This training will be conducted in accordance with the legislative framework of the City’s policies and procedures.

Competency Development

Throughout the internship, participants will develop a range of competencies that are crucial for their future careers:

• Computer Literacy: Proficiency in Microsoft Office applications.
• Problem-Solving: The ability to analyze issues and develop effective solutions.
• Time Management: Efficiently managing time to meet deadlines and achieve targets.
• Communication Skills: Both verbal and written communication skills are essential for success in this role.
• Interpersonal Skills: Developing strong relationships with colleagues and customers.

Core Learning Competencies

• Billing Knowledge: Basic understanding of billing concepts and functions.
• Knowledge Retention: The ability to retain and recall information when needed.
• Pressure Management: Capability to perform effectively under pressure.
• Mathematical Interpretation: Ability to interpret and work with mathematical information.
• Attention to Detail: Ensuring accuracy in all tasks performed.

Application Process

Apply Here: Internship Programme

Download the advert

• Closing Date: 04 September 2024

Applicants are advised that if they do not receive a notification of appointment or response within six (6) weeks of the closing date, they should consider their application unsuccessful. The City of Johannesburg is committed to a fair and transparent recruitment process, and only shortlisted candidates will be contacted.

Consent for Background Checks

By submitting an application, candidates consent to the following risk checks, should they be shortlisted:

• Credit Record Check
• CV Validation
• Employment Record Verification
• Criminal Record Check
• Identity Validation

Conclusion

This internship at the City of Johannesburg’s Revenue Call Centre offers a unique opportunity to gain practical experience in a critical area of municipal services. It is ideal for individuals seeking to enhance their skills, gain valuable work experience, and make a meaningful contribution to the City’s financial operations.

City of Johannesburg Internship Opportunity: Revenue Call Centre – 2024