Momentum Life: Empowering South African Youth through the Learnership Programme 2024

Preface

Metropolitan is one of South Africa’s oldest and most trusted financial services brands. With a heritage spanning over 125 years, Metropolitan has consistently demonstrated its commitment to empowering communities through accessible and affordable financial solutions. Our presence extends beyond South Africa to 12 other African countries, including Namibia, Botswana, Kenya, Ghana, Nigeria, Lesotho, and Swaziland, where we offer tailored financial wellness solutions. These include funeral insurance, health insurance, savings plans, hospital cash-back cover, retirement solutions, and life insurance, primarily catering to low-income clients.

Purpose of the Learnership Programme

The Momentum Life Learnership Programme 2024 is designed to equip unemployed South African youth with the necessary theoretical knowledge and practical skills to foster professional growth and enhance employment opportunities. This comprehensive programme aims to develop participants into competent and confident individuals ready to excel in the financial services industry.

Eligibility Conditions

To qualify for the Momentum Life Learnership Programme, applicants must meet the following criteria:

• Grade 12 or equivalent NQF4 qualification
• Aged between 18 and 35
• South African citizen by birth
• Unemployed
• Belonging to a previously disadvantaged group
• People living with disabilities are encouraged to apply

Duties and Responsibilities

Process-Oriented Learning

Participants will engage in both classroom-based sessions and practical on-the-job training, ensuring a comprehensive learning experience. Key responsibilities include:

• Active Participation: Engage actively in all training sessions, aligning tasks with programme requirements.
• Product Knowledge: Develop a deep understanding of Metropolitan’s products, policies, and procedures.
• Portfolio Compilation: Prepare a detailed portfolio of evidence for submission to SETA, along with maintaining meticulous logbooks for work-based learning.
• Assessments: Successfully complete formative and summative assessments, achieving the required proficiency levels.
• Operational Efficiency: Demonstrate adeptness in using company systems and understanding operational processes to ensure efficient workflow.

Customer Engagement

Participants will be trained to foster and nurture relationships with both internal and external clients, ensuring a network built on trust and respect. Responsibilities include:

• Service Level Agreements: Adhere to service level agreements, managing client and stakeholder expectations effectively.
• Customer Service Improvement: Provide recommendations to improve client service and ensure fair treatment, aiming to enhance service quality.
• Relationship Building: Promote a culture of meaningful relationships, encouraging open feedback and maintaining high client service standards.
• Issue Resolution: Monitor and improve turnaround times and quality standards, swiftly resolving issues to enhance client service delivery.
• Service Delivery Goals: Align client service delivery with predefined standards, offering expert advice and efficient service.

People and Team Dynamics

Building strong relationships and fostering a positive team environment are crucial. Key responsibilities include:

• Collaboration: Work participatively with colleagues, encouraging team contributions and involving others in decision-making.
• Industry Knowledge: Continuously enhance expertise in industry-specific knowledge and apply it effectively in specialized areas.
• Support Change Initiatives: Positively influence and support change initiatives within the organization.
• Innovation: Encourage a culture of innovation, actively developing, sharing, and implementing new ideas within the team.
• Professional Development: Take ownership of career development, proactively seeking personal and professional growth opportunities.
• Core Values: Consistently exhibit core organizational values.

Financial Prudence and Compliance

Participants will learn to identify solutions for enhancing cost-effectiveness and operational efficiency. Key responsibilities include:

• Cost Effectiveness: Identify and implement solutions to enhance cost-effectiveness and operational efficiency.
• Compliance Issues: Escalate unresolved policy and governance compliance issues, facilitating thorough investigation and resolution.
• Risk Identification: Participate in risk identification processes, communicating recommendations effectively in relevant forums.

Capabilities for Success

The Momentum Life Learnership Programme seeks individuals who exhibit the following competencies:

• Examining Information: Ability to analyze and process information, ask probing questions, and strive to find solutions.
• Interacting with People: Lively and enthusiastic in making contact, focused on interacting and networking.
• Articulating Information: Eloquent in presentations, explains concepts well, and projects social confidence.
• Thinking Positively: Optimistic and positive, easily recovers from setbacks, and projects cheerfulness.
• Embracing Change: Copes with change and variety, tolerates uncertainty, and adapts to new challenges.
• Team Working: Works collaboratively, encourages team contributions, and involves others in decision-making.
• Following Procedures: Adheres to rules, closely follows instructions, and minimizes risks by sticking to processes.
• Upholding Standards: Behaves ethically, maintains confidentiality, and acts with integrity.

Apply Here:  Learnership Programme.

Conclusion

The Momentum Life Learnership Programme 2024 offers a valuable opportunity for South African youth to gain essential skills and knowledge, paving the way for a successful career in the financial services industry. We encourage all eligible individuals, especially those with disabilities, to apply and take advantage of this empowering programme.

Closing Date: August 8, 2024

Momentum Life: Empowering South African Youth through the Learnership Programme 2024