Nedbank is inviting qualified and interested candidates to apply for the position of ATM Custodian, based in East London, Eastern Cape.
Position Details
- Position: ATM Custodian
- Reference: 135589
- Location: East London, Eastern Cape
- Closing Date: 30 August 2024
Job Purpose
The role of the ATM Custodian is to ensure that all Automated Teller Machines (ATMs) are fully functional. This includes monitoring and maintaining ATM availability in line with specified Service Level Agreements (SLAs) to meet both internal and external customer service objectives.
Job Responsibilities
- Service Delivery Management: Provide first-line and after-hours support on a seven-day standby week, ensuring adherence to SLAs.
- Customer Service Improvement: Enhance customer satisfaction by providing timely feedback and follow-up on ATM image and availability.
- ATM Maintenance: Ensure ATM functionality by replenishing cash and stationery and addressing device issues according to SLAs.
- Internal Relationships: Foster strong internal relationships by sharing feedback and participating in knowledge-sharing sessions with stakeholders.
- Vendor and Supplier Relations: Build and maintain relationships with vendors and suppliers by adhering to SLAs and internal processes.
- Daily Cash Balancing: Provide accurate results by balancing ATM cash on a daily basis.
- Audit Compliance: Ensure monthly audits are completed according to Nedbank’s processes and compliance requirements.
- ATM Monitoring: Monitor ATM cash and stationery levels by regularly checking notifications.
- Uptime Measurement: Measure ATM availability through reports and benchmark percentage uptime, including downtime due to mechanical issues.
- Technical Issue Resolution: Ensure technical problems are resolved by logging maintenance calls with relevant vendors.
- Response Time Adherence: Meet SLAs by responding to out-of-service ATMs within one hour.
- Governance Compliance: Comply with legislative and audit requirements, as well as internal policies and processes, for ATM operations.
- Risk Mitigation: Report any deviations from standard operations to management to mitigate risks.
- Service Failure Escalation: Escalate service failures to the line manager as necessary.
- Industry Awareness: Stay informed about legislative and industry changes by reading relevant newsletters, websites, and attending sessions.
- Nedbank Vision: Understand and embody the Nedbank vision, demonstrating company values in interactions with team members and stakeholders.
- Personal Development: Enhance personal capability and stay updated in your field of expertise by identifying training courses and career progression opportunities, with input from managers.
- Learning and Growth: Ensure continuous personal growth and effectiveness by completing learning activities, practicing experience, and obtaining/maintaining certifications within specified time frames.
- Knowledge Sharing: Maintain accurate information sharing with the team to ensure stakeholders receive correct information.
- Transformation Goals: Contribute to a culture that supports the achievement of transformation goals by participating in Nedbank’s culture-building initiatives.
- Corporate Social Responsibility: Support corporate social responsibility initiatives to align with key business strategies.
- Process Improvement: Identify and recommend enhancements to processes, systems, and policies, and support the implementation of new ones.
Essential Qualifications – NQF Level
- Matric / Grade 12 / National Senior Certificate
Minimum Experience Level
- 1 year experience in handling bulk cash within a retail or banking environment.
Technical / Professional Knowledge
- Administrative procedures and systems
- Banking knowledge and procedures
- Business principles and terminology
- Business writing
- Cluster-specific operations
- Data analysis
- Governance, Risk, and Controls
Behavioural Competencies
- Communication
- Energy
- Safety Focus
- Stress Tolerance
- Managing Work
- Quality Orientation
Apply Here: ATM Custodian
Closing Date: 30 August 2024
Nedbank: ATM Custodian
