Unleash Your Future with the Department of Employment & Labour: Apply for UI Client Service Officer Positions

AsakundwiMphoAugust 26, 2024

1,108 4 minutes read

The Department of Employment and Labour in South Africa is currently seeking dedicated and qualified individuals to fill 19 UI Client Service Officer positions across various Labour Centres in the Free State. This opportunity offers a competitive salary and the chance to contribute to an essential government function that supports the workforce and ensures fair labor practices. Below, we provide comprehensive details about the position, application requirements, and important deadlines.

Position Overview: UI Client Service Officer

Job Title: UI Client Service Officer (19 Posts)
Salary: R255 450 per annum
Location: Various Labour Centres in the Free State, South Africa

The UI Client Service Officer role is vital within the Department of Employment and Labour, focusing on providing critical services related to unemployment insurance. The selected candidates will work in different Labour Centres, ensuring that citizens receive the benefits they are entitled to, thereby contributing to social security in South Africa.

Available Positions by Location:

Ficksburg Labour Centre: Ref No: HR 4/4/8/899 (3 Posts)
Harrismith Labour Centre: Ref No: HR 4/4/8/900 (2 Posts)
Kroonstad Labour Centre: Ref No: HR 4/4/8/901 (1 Post)
Petrusburg Labour Centre: Ref No: HR 4/4/8/902 (5 Posts)
Phuthaditjhaba Labour Centre: Ref No: HR 4/4/8/903 (1 Post)
Zastron Labour Centre: Ref No: HR 4/4/8/904 (4 Posts)
Sasolburg Labour Centre: Ref No: HR 4/4/8/905 (3 Posts)

Key Responsibilities

As a UI Client Service Officer, your primary duties will include:

Screening Services: Conduct initial assessments of client eligibility for unemployment benefits.
Processing Applications: Manage and process applications for Unemployment Insurance Fund (UIF) benefits, ensuring all necessary documentation is in order.
Registration of Payment Continuation Forms: Oversee the registration and processing of forms that allow for the continuation of UIF payments.
Administrative Functions: Provide essential administrative support, including maintaining records, managing correspondence, and assisting clients with inquiries.

These responsibilities are critical to ensuring that the Department of Employment and Labour operates efficiently and that citizens receive the support they need.

Qualification Requirements

Minimum Education:

Grade 12 Certificate: No previous work experience is required, making this an ideal entry-level position for recent graduates or those looking to start a career in public service.

Knowledge Requirements:

Understanding of Key Legislation: Familiarity with the Unemployment Insurance Act and Regulations, Unemployment Insurance Contributions Act, Public Financial Management Act (PFMA), Protection of Personal Information Act (POPIA), Treasury Regulations, and Batho Pele Principles.
Departmental Policies and Procedures: Knowledge of the Department of Labour and UIF Policies and Procedures, as well as the UIF’s Vision, Mission, and Values.
Customer Care Principles: Strong grasp of customer service practices, which is crucial for effectively assisting clients.

Skill Requirements:

Communication Skills: Proficient in verbal and written communication, essential for interacting with clients and colleagues.
Computer Literacy: Competent in using computers, which is necessary for processing applications and managing administrative tasks.
Interpersonal Skills: Ability to work well with others, manage conflicts, and build relationships with clients and team members.
Time Management: Efficient in managing tasks and meeting deadlines.
Analytical Abilities: Capable of interpreting the UI Act and Contributions Act, essential for accurate processing of applications.
Telephone Etiquette: Polished telephone manners, which are vital for professional communication with clients.

Application Process

Interested candidates must follow the application process meticulously to ensure their submission is considered. Here are the steps to apply:

Prepare Your Documents:
- Complete the new Z83 application form, which can be obtained from any Public Service Department or downloaded from www.gov.za/documents.
- Attach a comprehensive and updated CV. Ensure that your CV includes detailed information about your qualifications and any relevant experience.
Submission of Application:
- For Hand Delivery: Submit your application to the Chief Director: Provincial Operations, Private Bag X522, Bloemfontein, 9300. Alternatively, you can hand-deliver your application at Laboria House, 43 Charlotte Maxeke Street, Bloemfontein.
- For Online Submission: Email your application to jobs-fs1@labour.gov.za. Ensure that all attachments are in PDF format and consolidated into a single file. The email subject line must include the correct job title and reference number.
Important Notes:
- Use only the new Z83 form for your application; submissions with the old form will not be accepted.
- Make sure all sections of the Z83 form are completed, initialed, and signed as per the instructions.
- Only shortlisted candidates will be required to submit certified copies of qualifications and other relevant documents.
Application Deadline:
- Walk-In Applications: Must be submitted by 06 September 2024 at 16:00.
- Online Applications: Must be submitted by 06 September 2024 at midnight.

Selection Process

Candidates who meet the initial requirements will be shortlisted and invited for further assessments, including:

Technical Competency Exercise: This will evaluate your technical skills relevant to the UI Client Service Officer role.
Interviews: A panel will conduct interviews to assess your suitability for the position.
SMS Pre-entry Programme: For Senior Management Services (SMS) roles, successful candidates must complete a pre-entry programme (Nyukela), which is a prerequisite for appointment.

Final Remarks

The Department of Employment and Labour is committed to promoting equity in the workplace. This recruitment drive aligns with the Department’s Employment Equity Plan, ensuring that the process is fair and inclusive, particularly concerning race, gender, and disability.

Applying for the UI Client Service Officer position offers a rewarding opportunity to contribute to the public sector and help maintain the integrity of South Africa’s labor force. If you meet the qualifications and are eager to make a difference, we encourage you to apply.