Liberty Group Limited: Admin Support – Apply Now

The Liberty Group Limited is inviting qualified candidates to apply for the position of Administration Support at their Johannesburg office. This role focuses on providing sales support services in alignment with predefined Standard Operating Procedures (SOPs).

Position Details

• Position: Admin Support
• Location: Johannesburg, Gauteng
• Industry: Sales, Administration

Purpose of the Role

The purpose of this role is to deliver effective sales support services by executing specified objectives according to agreed-upon SOPs. The Admin Support will facilitate smooth business operations and contribute to achieving sales targets.

Minimum Experience Required

• 1 – 2 years of experience in a similar administrative or sales support environment.

Key Requirements

• Processing of Quotes: Manage and handle quotes for clients or brokers.
• Client/Broker Liaison: Communicate regularly with both internal and external clients or brokers to ensure smooth processes.
• Reporting: Assist with the preparation and delivery of reports.
• Proficiency in Excel: Must have working knowledge of Excel for managing spreadsheets and data.
• Product Knowledge (advantageous): Familiarity with company products will be an added benefit.
• Employee Benefits Experience: Knowledge in this area is advantageous.

Minimum Qualifications

• Further Education and Training Certificate (FETC) [NQF Level 04] in Office Administration.

Key Responsibilities

1. Administrative Duties: Use various software tools to produce correspondence, documents, and maintain records. This includes managing databases and generating spreadsheets.
2. Sales Support: Provide administrative support to new business transactions, helping the team to achieve their sales targets.
3. Document Generation: Produce and generate reports, documents, and correspondence as needed.
4. Problem-Solving: Identify and resolve administrative issues, escalating complex problems when necessary.
5. Client Service: Handle client queries and ensure prompt, effective resolution. Escalate problematic cases to maintain excellent client service.
6. Customer Experience: Ensure client service delivery meets or exceeds expectations, adhering to Treating Customers Fairly (TCF) principles.
7. Governance and Compliance: Adhere to governance and compliance procedures, following company policies and taking appropriate actions to mitigate risks.
8. Learning and Development: Contribute to personal knowledge and skills development in the administrative field.

Client Service Responsibilities

• Address and Resolve Queries: Address client queries promptly and escalate issues when necessary.
• Client Satisfaction: Deliver service that meets or exceeds client expectations while ensuring compliance with TCF principles.

Finance Responsibilities

• Compliance with Financial Policies: Follow established standards and procedures to avoid potential losses or waste.

Growth and Learning

• Continuous Development: Participate in activities that enhance your knowledge and skills in your specific area of work.

Governance and Compliance

• Risk Management: Ensure compliance with governance and risk management procedures related to your role. Escalate any identified risks as necessary.

Competencies Required

Liberty Values

This role requires strict adherence to Liberty’s core values.

Technical Competencies

• Legal Compliance (Sales): Basic understanding of legal compliance in sales.
• Query Resolution: Intermediate skills in resolving client queries.
• SOP Compliance: Intermediate understanding and execution of SOPs.
• Business Administration Skills: Intermediate administrative skills.

Behavioral Competencies

• Persuading and Influencing: Basic ability to influence clients and colleagues.
• Organization and Attention to Detail: Basic skills to ensure efficient and accurate work.
• Interpersonal Effectiveness: Basic ability to communicate effectively with various stakeholders.
• Problem-Solving: Basic skills to address and resolve issues.
• Teamwork: Basic ability to collaborate and work effectively within a team.
• Communication: Basic skills for clear and effective communication.
• Relationship Management: Basic ability to build and maintain relationships.
• Customer Orientation: Basic skills to ensure client satisfaction.

Employment Equity and Equal Opportunity

Liberty Group Limited is committed to employment equity and adheres to the principles of the Employment Equity Act 55 of 1998. The company aims to build a diverse workforce that reflects South Africa’s demographics. Candidates from designated groups are encouraged to apply, and we welcome applicants with various disabilities to join our dynamic workforce.

How to Apply

Apply Here: Admin Support 

Liberty Group Limited: Admin Support – Apply Now