Nedbank is inviting interested and suitably qualified candidates to apply for the Officer Payouts position, based in Johannesburg, Gauteng.
Position
Officer Payouts
Reference
136124
Location
Johannesburg, Gauteng
Closing Date
03 October 2024
Job Purpose
The role of Officer Payouts is to ensure that financial transactions are processed accurately and efficiently within the specified turnaround times, following established procedures and processes to mitigate risk effectively within the bank.
Key Responsibilities
- Prevent financial loss by ensuring accurate calculations and data capturing.
- Perform checks and balances on all payments by regularly reconciling financial reports and bank statements.
- Meet stakeholder expectations by adhering to agreed Service Level Agreements (SLAs).
- Resolve queries by investigating and resolving outstanding issues or complaints within agreed timeframes.
- Build and maintain relationships with stakeholders by meeting SLAs, providing feedback, and taking corrective actions as needed.
- Reconcile financial transactions by verifying bank and impersonal accounts according to set policies and procedures.
- Clear unreconciled items by investigating and documenting unresolved cases for audit purposes.
- Ensure accountability by taking ownership of assigned tasks and ensuring work is completed on time.
- Monitor daily volumes and report irregularities in the workflow.
- Identify opportunities for process improvements and contribute to enhancing efficiency.
- Stay updated with legislation and industry changes by reading newsletters, visiting relevant websites, and attending necessary sessions.
- Demonstrate Nedbank’s values by interacting positively with team members and stakeholders.
- Develop personal capability by identifying training and career progression opportunities through feedback from managers.
- Ensure personal growth by completing required learning activities, practicing acquired skills, and obtaining or maintaining certifications.
- Share information accurately with stakeholders by maintaining knowledge-sharing practices with the team.
- Support transformation goals by participating in Nedbank culture-building initiatives.
- Contribute to corporate social responsibility initiatives as part of Nedbank’s broader business strategies.
- Identify opportunities for process enhancements and support the implementation of new policies, processes, and systems.
Essential Qualifications – NQF Level
- Matric / Grade 12 / National Senior Certificate
Minimum Experience Level
- 2-3 years of experience in financial, risk, and process management environments
Technical/Professional Knowledge
- Administrative procedures and systems
- Banking knowledge and procedures
- Business principles and terminology
- Data analysis
- Governance, Risk, and Controls
- Relevant software and systems
- Business writing skills
- Cluster-specific operational knowledge
Behavioral Competencies
- Building Customer Loyalty
- Earning Trust
- Decision Making
- Initiating Action
- Stress Tolerance
- Work Standards
- Continuous Improvement
- Managing Work
How to Apply
Apply Here: Officer Payouts
Interested candidates are encouraged to submit their applications by 03 October 2024.
Nedbank: Officer Payouts Position
