Position: Service Adviser
Posted On: October 2, 2024
Company: Capitec Bank Ltd
Locations: Shelly Beach, Pinelands, Nongoma, Cape Town, Stellenbosch, Tzaneen, Giyani
Capitec Bank is inviting motivated and qualified candidates to apply for the Service Adviser position. We are seeking dynamic individuals who are passionate about delivering exceptional client service in the banking industry.
Job Overview
As a Service Adviser, you will be responsible for enhancing the customer experience by providing superior service and addressing customer needs using our Global One product suite. You will support clients in banking better and living better by offering personalized and effective financial solutions.
How to Apply
- Job Assessment: To better understand the role and determine if it’s the right fit for you, complete a brief online assessment. Click [here] to begin.
- Finalize Application: Once you have completed the assessment, submit your application by clicking the apply button.
Purpose of the Role
The primary goal of the Service Adviser role is to improve the lives of our clients by offering excellent customer service. You will be tasked with exceeding customer expectations, resolving queries efficiently, and guiding clients on how to make the most of Capitec’s financial offerings.
Required Experience
Minimum Requirements:
- 3 to 6 months of experience in customer service within a retail, financial, or banking environment.
- Candidates without experience but with a relevant tertiary qualification will also be considered.
Ideal Candidate:
- Over 1 year of experience in a client-facing role, ideally within sales or banking.
- Proven ability to engage with clients effectively and drive sales.
Qualifications
- Minimum: Grade 12 National Certificate or Vocational equivalent.
- Preferred: A tertiary qualification in Commerce or a related field.
- Additional: Certification in Finance or Banking will be an advantage.
Knowledge and Skills
Essential Knowledge:
- Basic calculation skills and an understanding of the retail or consumer service environment.
Ideal Knowledge:
- Familiarity with Capitec Bank products, internal processes, and the Branch Credit Granting Policy (BCGP).
Key Skills:
- Strong communication and relationship management skills.
- Computer literacy in MS Word, Excel, and Outlook.
Conditions of Employment
- Candidates must have a clear criminal and credit record.
- Fingerprint recognition is required for Capitec Bank’s internal systems.
Capitec’s Commitment to Diversity
Capitec Bank is committed to promoting diversity in the workplace and supporting the achievement of employment equity goals. Where possible, all appointments will align with these goals.
Open Positions and Locations
We are hiring Service Advisers for the following locations:
- Shelly Beach, KwaZulu-Natal Service Consultant
- Pinelands, Western Cape Service Consultant
- Nongoma, KwaZulu-Natal Service Consultant
- Cape Town, Western Cape Service Consultant
- Stellenbosch, Western Cape Service Consultant
- Tzaneen, Limpopo Service Consultant
- Giyani, Limpopo Service Consultant
Take the next step in your career and join the Capitec family today!
Capitec Bank: Service Adviser Job Opportunity
