The Manufacturing, Engineering, and Related Services Sector Education and Training Authority (merSETA) is inviting qualified candidates to apply for the position of Client Liaison Administrator X20 (B5). This role presents an excellent opportunity to contribute to merSETA’s mission of advancing skills development in South Africa.
Position Details
- Position: Client Liaison Administrator X20 (B5)
- Salary: R25,963 per month
- Contract Type: Fixed-term, 6 months
Available Positions by Region:
- Eastern Cape Regional Office: 2 positions (Reference: CLA/EC/16/10/2024)
- Free State Regional Office: 2 positions (Reference: CLA/FS/16/10/2024)
- Gauteng North Regional Office: 3 positions (Reference: CLA/GN/16/10/2024)
- Gauteng South Regional Office: 6 positions (Reference: CLA/GS/16/10/2024)
- KwaZulu Natal Regional Office: 3 positions (Reference: CLA/KN/16/10/2024)
- Mpumalanga Regional Office: 2 positions (Reference: CLA/MP/16/10/2024)
- Western Cape Regional Office: 2 positions (Reference: CLA/WC/16/10/2024)
Role Overview
The Client Liaison Administrator is responsible for delivering high-quality administrative support to enhance communication and collaboration between regional offices and stakeholders. Additionally, this role plays a vital part in facilitating training and development initiatives aimed at promoting skills growth across merSETA’s regions.
Key Responsibilities
- Efficient Record Management: Maintain accurate and accessible records to ensure seamless information sharing and compliance with organizational standards.
- Stakeholder Interaction: Address and resolve stakeholder queries promptly and professionally.
- Learner Registrations: Accurately complete and manage learner registrations while ensuring all protocols are followed.
- Tranche Payments: Assist in the preparation of Tranche Payments (T2, T3, T4) in a timely manner, ensuring proper documentation and accessibility.
- Secretarial Duties: Provide secretarial support to regional administrators, including managing trade test bookings and coordinating office tasks.
- Apprenticeship Management: Oversee apprenticeship processes, including transfers, suspensions, and recissions, in accordance with merSETA’s Quality Management System (QMS).
- Stakeholder Guidance: Offer guidance to levy-paying members regarding the application process for mandatory and discretionary grants.
- Project Support: Assist in the implementation of merSETA projects and provide regional support for various skills development initiatives.
- Database Maintenance: Ensure the database is up-to-date with accurate information.
- Report Generation: Produce reports as required to help the office achieve its targets.
- Performance Monitoring: Track and measure individual and office performance, ensuring alignment with set targets.
- Knowledge Sharing: Keep stakeholders updated on developments related to skills initiatives within the region.
Qualifications and Skills
- Educational Qualification: Diploma or equivalent NQF 6 qualification in Business Administration, Office Administration, Commerce, Project Management, Training, or a related field.
- Experience: A minimum of 1 year of experience in administration and customer relations, preferably within merSETA.
- Skills:
- Strong customer service orientation
- Attention to detail
- Proficiency in MS Word, Excel, Outlook, and databases
- Excellent communication and collaboration abilities
- Knowledge of Skills Development Legislation
Offer
merSETA offers a competitive salary and an opportunity to work within a dynamic team committed to driving positive change through skills development. This position is ideal for professionals who are passionate about contributing to South Africa’s education and training sector.
How to Apply
To apply, please submit the following documents:
- A fully completed job application form
- A detailed CV, including three references
Be sure to quote the relevant reference number and region in the subject line of your email. Send your application to recruitment@merseta.org.za.
Note: If you are applying for more than one position, please submit a separate application for each role.
Closing Date: 16 October 2024
Equal Opportunity Statement
merSETA is an equal opportunity employer, and preference will be given to Affirmative Action Candidates and People Living with Disabilities in accordance with the Employment Equity Plan.
This is a re-advertisement, and interested applicants are encouraged to re-apply if still interested.
merSETA: Client Liaison Administrator X20 (B5)
