WITS HEALTH CONSORTIUM
Position Details:
- Job Title: Call Centre Agent
- Type: Temporary (12-month contract)
- Location: Wits School of Public Health
- Closing Date: 26 November 2024
- Submit CV to: vacancies35@witshealth.co.za
Main Purpose of the Job:
To conduct telephonic data collection from households in the Gauteng Research Triangle (GRT-Inspired, including Hillbrow, Melusi, and Atteridgeville West).
Key Performance Areas:
- Administer telephonic questionnaires and accurately input data into the database.
- Achieve daily data collection targets.
- Identify and escalate issues when necessary.
- Route calls to relevant resources.
- Maintain accurate documentation as per standard operating procedures.
- Educate respondents about GRT-Inspired research activities.
- Perform additional duties as assigned by the line manager.
Required Qualifications and Experience:
- Minimum Education: Grade 12.
- Desirable Experience and Skills:
- Fieldwork or call centre experience is advantageous.
- Strong data capturing and typing skills.
- Clear voice projection.
- Empathy with respondents.
- Ability to work independently and within a multidisciplinary team.
- Minimum Work Experience: 1-year experience as a fieldworker or call centre agent.
Application Instructions:
Interested applicants should email the following documents to vacancies35@witshealth.co.za:
- Subject Line: Call Centre Agent-GRT
- A cover letter (maximum 1 page) specifying the vacancy.
- A detailed CV.
Note:
- Only shortlisted candidates will be contacted.
- Applicants who do not receive feedback within two weeks of the closing date should consider their applications unsuccessful.
The Wits Health Consortium is an equal opportunity employer and encourages applications from designated groups as per the Employment Equity Act.
VACANCY: Call Centre Agent (x3) – 12-Month Contract
