Closing Date: 08 January 2025
Location: Bloemfontein, Free State
Position Type: Temporary (6 Months)
Position Details
- Title: Customer Service Consultants X27
- Job Grading: C2
- Reports To: Supervisor
- Department: Postbank Operations
Purpose of the Job
As a Customer Service Consultant, you will provide remote support to Post Office/Consumer Services staff, Postbank customers, and prospective customers through various communication channels such as phone, email, and social media. This role involves managing inquiries, resolving complaints, and assisting with banking functionalities, including Electronic Fund Transfers, while maintaining high customer satisfaction.
Responsibilities
- Handle inbound and outbound calls across multiple communication channels.
- Assist Customer Service Clerks with account queries and resolutions.
- Communicate effectively with clients at all levels, handling complex inquiries professionally.
- Ensure compliance with all company policies and legislative requirements.
- Maintain a 100% knowledge base and meet Service Level Agreements (SLAs).
- Deliver zero complaints and ensure exceptional customer satisfaction.
- Treat clients with integrity, respect, and honesty.
- Support other sections as required.
Qualifications and Experience
- Education:
- Grade 12 or NQF Level 4 (Mathematics/Accounting advantageous).
- Diploma in Financial/Banking/Call Centre Operations or related field (NQF Level 5) is preferred.
- Experience:
- 2 years in a Call Centre or Banking environment.
- Financial Services experience is an added advantage.
- Skills:
- Proficiency in MS Office (Word, Excel, PowerPoint).
- Strong verbal and written communication skills.
- Other:
- Bilingual fluency is advantageous.
Knowledge Areas
- Banking legislation (FAIS, FICA, etc.).
- Excellent planning, decision-making, and problem-solving abilities.
How to Apply
Email: Submit your CV to RecruitmentFS@postbank.co.za
Subject Line: Specify the position you are applying for.
Important Notes
- Employment Equity: Preference will be given to candidates from designated groups as per Postbank’s equity plans.
- Response: If you do not hear back within three months, consider your application unsuccessful.
- Privacy: By applying, you consent to Postbank processing your personal information in line with relevant legislation.
Join South African Postbank and contribute to delivering exceptional customer service!
South African Postbank: Customer Service Consultants X27
