Introduction
Scania (S.A) (Pty) Ltd is offering an exciting Call Center Learnership for individuals eager to gain hands-on experience in the automotive and transportation sector. This program is ideal for those looking to develop customer service skills while learning about key industry services.
About the Learnership
Comprehensive Training – In-depth learning on call center operations, automotive services, and customer support.
Industry Experience – Exposure to automotive and transportation sector operations.
Mentorship – Guidance from experienced industry professionals.
National Qualification – Earn a recognized certification upon completion.
Key Responsibilities
Customer Support – Handle inbound and outbound calls, assist customers, and provide logistics service information.
Problem Resolution – Address customer concerns on vehicle issues and supply chain processes.
Data Management – Accurately record customer interactions and update shipment tracking systems.
Order Management – Assist customers in placing or modifying orders for efficient processing.
Collaboration – Work closely with logistics teams to improve service delivery.
Requirements & Qualifications
Age: 18 – 35 years old.
Employment Status: Not permanently employed.
Education: Matric certificate (minimum 50% in English).
Availability: Not enrolled in another tertiary institution or learnership.
Skills Required:
- Strong communication skills (verbal & written).
- Basic computer literacy & typing proficiency.
- Customer-focused with good listening skills.
- Ability to work under pressure and handle difficult customers.
- Willingness to learn technical systems/software.
- Interest in the automotive & transportation industry (advantageous).
Why Join?
This is a fantastic opportunity to build a strong foundation in customer service, logistics, and the automotive sector while gaining valuable real-world experience.
Apply here: Call Center Learnership
Call Center Learnership – Scania (S.A) (Pty) Ltd
