The Department of Home Affairs invites applications from qualified and motivated individuals for the Civic Services Clerk position at the Mkobola Head Office, Mpumalanga.
Position Details:
- Job Title: Civic Services Clerk
- Reference Number: HRMC 7/25/4 (Re-advertisement: Previous applicants are encouraged to reapply.)
- Salary: R255,450 – R300,912 per annum (Level 6)
- Location: Medium Office – Mkobola, Mpumalanga
Requirements:
- NQF Level 6 qualification in Public Management, Public Administration, Operations Management, Business Management, or a related field, recognized by SAQA.
- Completion of the Cadet or Internship Programme at the Department of Home Affairs is advantageous.
- Knowledge of public service legislation, departmental regulations, Civic Services frameworks, and fraud prevention.
- Understanding of Batho Pele Principles.
- Willingness to work extended hours.
Skills & Competencies:
- Customer service orientation & professionalism
- Strong interpersonal & problem-solving skills
- Conflict management & analytical thinking
- Excellent verbal & written communication
- Computer literacy & telephone etiquette
- Integrity, honesty, and patriotism
Key Responsibilities:
- Process Civic Services applications and issue official documents.
- Manage secure enabling documents (citizenship, births, marriages, deaths, passports).
- Provide administrative support and attend to customer inquiries.
- Perform online verifications and support digital transformation.
- Implement governance processes and frameworks.
- Ensure efficient resource management within the office.
- Deliver professional and responsive customer service.
Application Process:
- Closing Date: 31 March 2025
How to Apply (Mpumalanga):
- Postal Address: Private Bag X11264, Nelspruit, 1200
- Physical Address: 29 Bester Street, Nelspruit, 1200
Selection Process:
Shortlisted candidates will be required to:
- Submit a copy of their ID, relevant qualifications (SAQA evaluation if applicable), academic transcripts, and latest salary advice.
- Undergo interviews, assessments, and employment suitability checks (credit, criminal, citizenship, qualifications, references, and conflicts of interest with the State).
Note: Only shortlisted candidates will be contacted.
Department of Home Affairs: Civic Services Clerk Vacancy
