Department: Sales
Location: KwaZulu-Natal, South Africa
Requisition ID: 2865
Closing Date: Not Specified
Join PG Group as a Customer Service Consultant!
PG Group is looking for dynamic and customer-focused individuals to join our team at our Fitment Centre in KwaZulu-Natal. If you have excellent interpersonal skills and a passion for delivering top-tier customer service, we encourage you to apply!
Role Overview
As a Customer Service Consultant, you will be the first point of contact for customers at our Fitment Centre, providing professional assistance and ensuring smooth front-desk operations. Your key responsibilities will include handling sales and claims, managing stock orders, and maximizing service efficiency, all while adhering to company policies and standards.
Key Responsibilities
Customer Interaction & Sales
- Assist customers with product inquiries and sales (in-person & telephonic).
- Provide expert advice to ensure successful sales conversions.
- Achieve sales targets and maintain high Net Promoter Scores (NPS).
Claims & Payment Processing
- Process claims and payments accurately and efficiently.
- Verify customer excess payments to prevent financial discrepancies.
Administrative & Operational Support
- Ensure seamless stock control and order processes for efficient service delivery.
- Utilize the scheduling system to optimize Fitment Centre productivity.
- Adhere to all business processes and compliance standards.
Stock Management
- Order stock according to work schedules and buy-out procedures to prevent service delays.
- Maintain optimal stock levels to support uninterrupted operations.
Team Collaboration
- Work closely with Fitment Centre staff, franchisees, and suppliers for smooth workflow.
- Address and resolve customer inquiries with professionalism and efficiency.
Key Requirements
Education
- Matric / Grade 12 qualification
Knowledge & Skills
- Proficiency in Microsoft Office (Outlook, Excel, Word)
- Strong customer service and telephonic communication skills
- Problem-solving abilities with a proactive approach
- Excellent interpersonal and sales skills
Why Join PG Group?
At PG Group, we are committed to employment equity and fostering a diverse and inclusive workplace. We provide equal opportunities to all qualified applicants regardless of race, gender, disability, or background.
How to Apply
Interested candidates can submit their applications online.
Apply Here: Customer Service Consultant
Apply today and become part of a team dedicated to exceptional customer service and operational excellence!
PG Group: Customer Service Consultant
