Location: Auckland Park, Gauteng
Post Date: March 28, 2025
Closing Date: April 2, 2025
Category: Administration
The South African Broadcasting Corporation (SABC) is inviting qualified and motivated individuals to apply for the position of Administrator – Cell Phone within the Finance Division, Real Estate & Logistics Department.
Position Details:
- Title: Administrator – Cell Phone
- Reporting to: Supervisor: Mobile Communications, Postal & Courier Services
- Division: Finance
- Department: Real Estate & Logistics
- Scale Code: 405 (Peromnes 12, Paterson BU)
- Position ID: 60017831
Main Purpose:
To ensure efficient administration and customer service within the Mobile Communications, Postal, and Courier Services office.
Key Responsibilities:
1️⃣ Operational Efficiency:
- Process and issue new applications for Data Cards, SIM Cards, Modems, Cellphones, and Tablets for eligible SABC personnel.
- Manage postal and courier services.
- Handle distribution of Data Cards from MTN, Telkom, Cell C, Vodacom, and other ISPs.
- Provide telephonic assistance on sponsored billing and pool phones.
- Coordinate cancellation requests for departing employees with service providers.
- Compile and monitor monthly high-usage reports.
- Process device applications manually and on SAP.
- Request and review itemized billing for pool phones and Data Cards.
- Facilitate monthly payments to service providers.
- Arrange delivery of cellphones and Data Cards to SABC provincial offices.
- Manage rental processes for Data Cards and Cellphones.
- Maintain and update the database.
- Sort incoming mail and courier parcels.
2️⃣ Stakeholder Management:
- Maintain professional communication with internal and external stakeholders.
- Address client complaints and queries efficiently.
- Provide customer service support for new applications, billing, SIM swaps, upgrades, contract cancellations, gadget repairs, roaming, and courier services.
- Build and maintain effective relationships with users and service providers.
- Assist with audit-related queries in the department.
3️⃣ Governance, Risk & Compliance:
- Ensure compliance with SABC policies and procedures.
- Adhere to Standard Operating Procedures (SOPs).
- Follow Cellphone Office Regulations and Procedures.
Minimum Requirements:
- Diploma/Certificate in Office Administration.
- 1-2 years of administrative experience.
Knowledge & Skills:
- Understanding of SABC rules and regulations.
- Proficiency in SAP System and MS Office Suite.
- Strong communication and interpersonal skills.
- Customer service orientation.
- Professional telephone etiquette.
- Ability to compile monthly reports and maintain accurate records.
- Strong attention to detail and ability to follow instructions promptly.
How to Apply:
Interested candidates should submit their applications by April 2, 2025.
Apply Here: Administrator
SABC: Administrator – Cell Phone
