Position Overview
- Position Title: Externship – Call Centre
- Job Opportunity ID: R32069
- Job Type: Full-time
- Location: Johannesburg, Gauteng
- Closing Date: 14 April 2025
About the Programme
First National Bank (FNB) invites motivated and qualified individuals to apply for its Call Centre Externship Programme, based in Johannesburg. This is an ideal opportunity for candidates eager to gain practical experience in the financial services industry while working in a fast-paced, client-focused environment.
Welcome to the #Changeables
At FNB, you’ll be part of a culture built on curiosity, creativity, and continuous learning. As a Trainee Call Centre Agent, you’ll collaborate with diverse, talented individuals to drive innovation and create meaningful impact.
What You’ll Do
- Rotate through selected departments to gain industry knowledge
- Address customer needs with professionalism and care
- Support a culture of service excellence and improvement
- Innovate to enhance customer experience
- Stay flexible and adapt to changing environments
- Contribute to new ideas and process improvements
- Meet task deadlines and quality standards
- Attend and participate in team meetings
- Uphold FNB’s values and ethical standards
- Ensure compliance with governance and risk policies
- Resolve customer issues effectively
- Respond to customer queries via phone, email, or live chat
- Seek feedback and growth opportunities
- Be a collaborative and reliable team player
Minimum Requirements
- Matric (Grade 12)
- At least 1 year of call centre experience
- Strong customer service skills
What You’ll Gain
- Opportunities to collaborate and build professional networks
- Exposure to challenging, impactful work
- A supportive culture that promotes innovation and personal development
Are We a Match?
FNB is looking for individuals who are:
- Curious & Courageous – Always eager to learn and brave enough to challenge norms
- Obsessed with Mastery – Committed to excellence in both personal and professional growth
Application Deadline: 14 April 2025
Late applications will not be accepted. Be sure to submit your application before the deadline.
How to Apply
Apply Here: Internship- Call Centre
FNB Externship – Call Centre Programme 2025
