Position: Service Centre Agent
Location: Johannesburg, Gauteng
Reference Number: 138818
Closing Date: 18 April 2025
Join Nedbank as a Service Centre Agent
Nedbank is on the lookout for enthusiastic, customer-focused professionals to join our team as Service Centre Agents in Johannesburg, Gauteng. If you have 6 to 12 months of experience in a call centre environment and a passion for delivering outstanding customer service, this could be your next career move.
Purpose of the Role
To deliver efficient, professional call services that enhance the customer experience, build strong client relationships, and uphold Nedbank’s high service standards.
Key Responsibilities
- Follow daily schedules and work plans to meet performance targets
- Handle customer calls with professionalism and in line with Nedbank’s values
- Escalate unresolved queries to management by logging cases in the system
- Meet SLA standards by answering 90% of calls within 60 seconds (90/60 SLA)
- Generate monthly sales leads by offering appropriate Nedbank products
- Prevent potential losses by accurately capturing all client interactions
- Support internal transformation and culture-building initiatives
- Participate in corporate social responsibility (CSR) projects
- Recommend improvements to systems, policies, and processes
- Stay up to date with industry regulations and internal standards
- Ensure compliance with risk and operational protocols
- Uphold Nedbank’s vision and values in all interactions
- Take ownership of personal development through training and certifications
- Share knowledge to maintain consistency across the team
- Actively listen to customer concerns and clarify key points
- Provide regular feedback to management and keep stakeholders informed
Minimum Qualifications
- Grade 12 / National Senior Certificate
Preferred Qualifications
- Certificate in Call Centre Operations or a related post-matric qualification
Minimum Experience Required
- 6 to 12 months of experience in a call centre or customer service environment
Technical & Professional Knowledge
- Customer service principles
- Call centre systems and operations
- Banking procedures and regulatory knowledge
- Business writing and administrative skills
- Governance, risk, and compliance awareness
Behavioural Competencies
- Customer focus and loyalty
- Clear and professional communication
- Attention to detail and quality-driven
- Adaptability and responsiveness to change
Why Join Nedbank?
At Nedbank, we invest in our people. You’ll be part of a purpose-driven organisation where growth, learning, and meaningful work go hand-in-hand. This is your opportunity to join something bigger, while delivering service that truly matters.
How to Apply
If you’re interested, submit your application before 18 April 2025. Applications received after the deadline will not be accepted.
Apply Here: Service Centre Agent
We look forward to receiving your application and potentially welcoming you to the Nedbank team!
Job Opportunity at Nedbank
