Location: Stellenbosch, Western Cape
Reference Number: 138737
Closing Date: Not Specified
Position Overview
Nedbank is seeking enthusiastic and qualified candidates to apply for the role of Service Adviser based in Stellenbosch. The ideal candidate is passionate about customer service, digitally savvy, and eager to contribute to an enhanced client experience through effective service delivery and digital education.
Job Purpose
To educate clients on the convenience, security, and functionality of digital and self-service banking solutions; handle cash transactions and fulfilment (balancing and reconciliation); and perform first-line device maintenance to help meet business objectives and exceed client expectations.
Key Responsibilities
Client Engagement
- Welcome and assist clients by identifying needs and directing them appropriately.
- Guide clients in using self-service and digital banking tools.
- Assist with downloading mobile apps and resolving login issues.
- Promote digital banking channels and educate clients on their use.
- Build strong client relationships through regular updates and excellent service.
- Identify cross-selling opportunities and refer them to relevant departments.
- Ensure a seamless and secure service experience for clients.
Business Operations
- Perform daily teller, enquiry, and foreign function checklists.
- Secure and balance branch stock (e.g. cards) and manage expired stock.
- Support inter-bank transfers by preparing and submitting the necessary documents.
- Load and maintain cash in ATMs to ensure consistent device availability.
- Execute cash management strategies, including treasury holdings.
- Process deposits, withdrawals, forex requests, and other client transactions.
Risk & Compliance
- Adhere to safe and counter limit controls in line with policy.
- Prevent fraud by strictly following authentication procedures.
- Comply with all operational, security, and compliance standards set by Nedbank.
Nedbank Values in Action
- Act in the best interest of clients, follow through on commitments, and take accountability.
- Support team success and personal growth while delivering service excellence.
- Drive business growth through positive client experiences and digital adoption.
Qualifications and Experience
Essential Qualification:
- Diploma (NQF Level)
Preferred Qualification:
- Higher Certificate in Banking Services (NQF 5)
Experience:
- 1–2 years in Retail/Banking Client Service, Cash Handling, Digital Technology Use, or First-line Problem Resolution.
Technical and Professional Knowledge
- Customer service principles and practices
- Banking products and operational processes
- Problem-solving techniques
- Relationship and stakeholder management
- Nedbank security policies and governance
- Risk and control compliance
- Forex transaction procedures
Behavioural Competencies
- Building Client Loyalty
- Earning Trust
- Collaboration
- Managing Work
- Adaptability
- Stress Tolerance
- Continuous Learning
How to Apply
Visit Nedbank’s official careers page and apply using the reference number 138737. Join a future-focused bank that values innovation, exceptional client service, and continuous growth.
Apply Here: Service Consultant
Nedbank: Service Adviser – Stellenbosch, Western Cape
