Empower Customers Through Digital Solutions!
Old Mutual is looking for motivated, customer-focused individuals to join the team as OMF Data Capturers on a 3-month contract across various locations in South Africa.
As a Data Capturer, you’ll play a critical role in assisting customers with digital platforms, managing branch queues, and supporting digital transaction submissions — all while delivering exceptional service. This is an exciting opportunity to gain valuable experience in financial services, strengthen your customer engagement skills, and contribute to Old Mutual’s mission of helping clients achieve their financial goals.
Position Details
- Position: OMF Data Capturer
- Contract Duration: 3 Months
- Number of Positions: 65
- Closing Date: 18 September 2025, 23:59
Available Locations:
Brits, Welkom, Potchefstroom, Bloemfontein, Port Elizabeth, Kokstad, Mthatha, East London, Matatiele, Butterworth, Lusikisiki, Qumbu, Burgersfort, Groblersdal, Pretoria, Tzaneen, Mabopane, Mokopane, Elim-Mpheni, Polokwane, Johannesburg, Pietermaritzburg, Durban, Umlazi, Newcastle, Westville, KwaMashu, Richards Bay, Lebowakgomo, Cape Town, Thohoyandou, Port Shepstone, Ulundi.
About the Role
The OMF Data Capturer is a customer-facing branch role designed to:
- Deliver seamless customer service.
- Guide customers in navigating Old Mutual’s digital platforms.
- Manage branch queues to improve efficiency.
- Promote digital adoption while reducing pressure on branch staff.
You’ll be at the forefront of Old Mutual’s digital service drive, helping clients transition to smarter, faster, and more convenient banking solutions.
Key Responsibilities
Queue Management
- Proactively manage customer queues to reduce waiting times.
- Ensure smooth branch operations and assist staff where needed.
Digital Transaction Support
- Guide customers in using digital devices for transactions.
- Provide step-by-step assistance with self-service processes.
- Help customers submit transactions using personal or branch devices.
- Share call center contact details for additional support.
Customer Engagement
- Address queries and resolve issues promptly.
- Provide professional, approachable service that builds trust.
Digital Platform Advocacy
- Promote the use of Old Mutual’s digital platforms.
- Encourage customer independence in managing financial transactions.
Minimum Requirements
- Education: National Senior Certificate (Matric) or equivalent NQF Level 4 qualification.
- Language Proficiency: Fluency in English plus proficiency in at least one additional South African language.
Competencies
- Customer Service: Strong interpersonal and client-focused approach.
- Communication: Clear and effective verbal communication skills.
- Problem-Solving: Quick thinker with practical solutions.
- Situational Awareness: Ability to anticipate and respond to customer needs.
- Technical Proficiency: Comfortable with digital tools and platforms.
- Physical Stamina: Able to stand for extended periods.
- Flexibility: Willingness to work shifts, weekends, and public holidays.
- Multi-lingual Advantage: Ability to engage with diverse customer groups.
Essential Skills
- Action Planning
- Client Management
- Computer Literacy
- Database Administration (basic)
- Desktop Publishing (familiarity)
- Management Reporting
- Network Administration (basic)
- Numerical Aptitude
- Office Systems
- Oral Communication
- Policies & Procedures
- Report Review
- Resource Scheduling
Core Behaviors
- Collaborates
- Communicates Effectively
- Demonstrates Self-Awareness
- Drives Results
- Ensures Accountability
- Manages Complexity
- Optimizes Work Processes
- Organizational Savvy
Why Choose Old Mutual?
At Old Mutual, we are dedicated to transforming lives through financial empowerment. By joining as a Data Capturer, you will:
- Gain hands-on experience in the financial services industry.
- Build strong customer service and digital support skills.
- Play a part in empowering customers to embrace digital solutions.
- Contribute to Old Mutual’s vision of enabling positive futures for customers and communities.
Diversity and Inclusion
Old Mutual values diversity and is committed to creating an inclusive environment. In line with our Employment Equity Plan, preference may be given to candidates from designated groups. However, all qualified applicants are encouraged to apply.
How to Apply
Submit your application before the closing date: 18 September 2025 (23:59).
Apply here: Data Capturer
Take the opportunity to grow, learn, and make a difference by joining one of Africa’s leading financial institutions.
Old Mutual: Seeking 65 Dynamic Data Capturers (3-Month Contracts)
