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Role title Receptionist – Dental Assistant
Division Netcare Primary Care Division
Reporting structure Clinic Manager

The Receptionist – Dental Assistant is responsible for answering phones, patient scheduling and registration,
patient files and the casualty patient waiting area and assisting the Dentists in various capacities ranging from
clinical assistance, dental-related administration as well as patient interaction across a wide spectrum.

You can:

Ensure accuracy (quality and integrity) of information, whether existing or new, on the patient file and
billing system

  • Ensure professional and friendly customer service at all times
  • Accountable for accurate document completion (admission & discharge)
  • Deal with all customer complaints, and if not resolved, refer it to the Customer Care Team Leader
  • Accountable for all banking/cash up processes as per Standard Operating Procedure
  • Patient management and administration

Deal with telephonic enquiries and queries

  • Answer extension within 3 rings, by identifying the company and yourself in a friendly and professional
  • Accurately record messages in the appropriate message book and ensure that the messages are delivered
  • Transfer all calls immediately and correctly
  • Ensure booking is made with patient’s preference of practitioner, date and time

Greet the patient in a friendly and professional manner while making eye contact

  • Determine file number and ensure correct file is drawn
  • Ensure compliance to admission process as per Standard Operating Procedure
  • Verify and confirm the file for accuracy and completeness and update if necessary
  • Ensure that file and system information are always aligned and correct with the most recent information as
    per Standard Operating Procedure
  • Print an MCR and ensure the correct practitioner has been selected
  • Inform the patient of any outstanding balances or levies

  • Validate the patient details on the applicable switch application and inform the patient if verification was
    not successful
  • Request the patient to be seated and place the file in the designated practitioner area
  • Monitor patient waiting times and keep patient informed
  • Ensure that the patient is correctly billed after the visit
  • Ensure that accounts are switched for all Medical Aid patients and that all outstanding monies are collected
    at the time of visit
  • Ensure compliance to the Standard Operating procedures relating to admission, billing and cash up


Location Medicross East London

Closing date : 22 November 2023

The Company’s approved Employment Equity plan and targets will be considered as part of the recruitment
process aligned to the Group’s Employment Equity strategy. Netcare actively supports the recruitment of
people with disabilities.
Interested candidates who meet the above criteria are requested to e-mail a detailed CV to
Please note:

  • Please note that reference checks for internal applicants will be conducted with the applicant’s current and
    past Netcare direct line managers and the relevant Netcare HR Managers. Therefore, employees are
    encouraged to discuss internal job applications with their direct line manager to ensure that the line manager
    is aware of the application.
  • The terms and conditions of employment relating to the function you have applied for will be based on those
    in the Division within which you will be employed.

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