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CLIENT SERVICE OFFICER NEEDED

POST 40/25 : CLIENT SERVICE OFFICER: REGISTRATION SERVICES REF NO:
HR4/4/5/73
SALARY : R241 485 per annum
CENTRE : Pietermaritzburg Labour Centre


REQUIREMENTS : Grade 12/ Matric Certificate. Knowledge: All Labour Legislations and
Regulations, Private Employment Agency regulations and related ILO
conventions, Public Service Regulations, Public Service Act, Departmental
Policies, Procedures and Guidelines, Batho Pele Principles. Skills:
Interviewing, Communication, Computer Literacy, Interpersonal skills,
Telephone etiquette, Innovative/Creative, Client focused, Disciplined, selfmotivated and Assertive.

You can:


DUTIES : Render services at help desk as the first point of entry within the Registration
Services. Render Employment Services to all Clients who visit the Labour
Centre. Resolve all complaints on all Labour Legislations received from
Clients. Receive all Unemployment Insurance Benefits applications and
Employer declarations. Receive application forms in terms of Compensation
for Injuries & Diseases Act (COIDA) and employer registration forms for
COIDA.
ENQUIRIES : Mr M September Tel No: (033) 341 5300
APPLICATIONS : Deputy Director: Labour Centre Operations: P/Bag 9048, Pietermaritzburg,
3200 or hand deliver at 370 Langalibalele Street, Pietermaritzburg.

CLOSING DATE : 17 November 2023 at 16:00


NOTE : Applications quoting the relevant reference number must be submitted on the
new form Z83, obtainable from any Public Service Department or on the
internet at www.gov.za/documents. Received applications using the incorrect
application for employment (old Z83) will not be considered. Each application
for employment form must be fully completed, initialled and signed by the
applicant. Failure to fully complete, initial and sign this form may lead to
disqualification of the application during the selection process. All fields of
Section A, B, C and D of the Z83 must be completed in full. Section E, F, G
(Due to the limited space on the Z83 it is acceptable for applicants to indicate


refer to CV or see attached. A recently updated comprehensive CV (with
detailed previous experience) is required. The questions related to conditions
that prevent re-appointment under Part F must be answered. Only shortlisted
candidates will be required to submit certified copies of qualifications and other
related documents on or before the day of the interview following the
communication from Human Resources and such qualification(s) and other
related document(s) will be in line with the requirements of the advert. Foreign
qualification must be accompanied by an evaluation report issued by the South


African Qualification Authority (SAQA) (only when shortlisted). Applicants who
do not comply with the above-mentioned instruction/ requirements, as well as
applications received late will not be considered. The Department does not
accept applications via email or fax. Failure to submit all the requested
documents will result in the application not being considered. Correspondence
will be limited to short-listed candidates only. If you have not been contacted
within eight (8) weeks after the closing date of this advertisement, please
accept that your application was unsuccessful. Suitable candidates will be
subjected to a personnel suitability check (criminal record, citizenship, credit


record checks, qualification verification and employment verification). The
Department reserves the right not to make any appointment(s) to the above
post. The requirements for application of Senior Management Services (SMS)
include the successful completion of a SMS Pre-entry programme (Nyukela)
as endorsed by the National School Government (NSG). Prior to appointment,
a candidate (s) should therefore have proof that they have registered for the
Pre-Entry Certificate and have completed the course. The cost for Nyukela is
at the applicants own expense. The course is available at the NSG under the
name Certificate for entry into SMS and the full details can be obtained by


following the below link:https://www.thensg.gov.za/training-course/sms-preentryprogramme/. All shortlisted candidates for SMS posts will be subjected to
a technical competency exercise that intends to test relevant technical
elements of the job, the logistics of which be communicated by the
Department. Following the interview and technical exercise, the selection
panel will recommend candidates to attend generic managerial competencies
using the mandated DPSA SMS competency assessment tools. The
successful candidate will be expected to sign a performance agreement. The


Department is an equal opportunity affirmative action employer. The
Employment Equity Plan of the Department shall inform the employment
decision. It is the Department’s intention to promote equity (race, gender and
disability) through the filling of this post(s)

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