Location: Centurion, Gauteng
Job Type: Permanent
Reference Number: 709BSCC04
Department: Administrative
Salary: Market Related
EE Position: Yes
Closing Date: Not specified
About the Role
AVBOB is seeking a Call Centre Administration Clerk to join its Centurion-based team. This permanent role is responsible for supporting the external call centre with accurate and timely administrative services, ensuring efficient processing of policy-related tasks.
Key Responsibilities
- Handle daily administrative requests from external call centres
- Communicate professionally with clients and stakeholders
- Process policy updates (additions, increases, reinstatements)
- Manage and schedule debit order deductions and changes
- Verify the accuracy of interdepartmental change requests
- Provide voice recordings and assist with complaint resolutions
- Distribute non-payment and provisional lapse data monthly
- Generate quotations and policy information upon request
- Maintain a secure record of voice recordings and admin changes
- Prepare and compile reports on progress, production, and quality
- Participate in collaboration meetings with external call centres
- Support lead generation admin tasks for specific centres
Requirements
- Grade 12 (Matric)
- 1–2 years relevant administrative experience
- Long-term insurance experience (advantageous)
- Background in call centre operations (beneficial)
- Strong administrative and communication skills
Additional Information
Work Level: Skilled
Job Type: Permanent
Location: Centurion, Gauteng
EE Position: Yes
How to Apply
Interested candidates should apply via the AVBOB Careers page or contact the recruitment team for more information.
Apply Here: Call Centre Administration Clerk
AVBOB: Call Centre Administration Clerk
