Location: Johannesburg, Gauteng
Closing Date: 07 August 2025
Reference: REQ 138061
About the Role
Nedbank is seeking a dedicated Call Agent to join its Contact Centre team in Sandton. This fixed-term position focuses on delivering professional, efficient client service while upholding Nedbank’s core values.
Key Details
- Department: Total Business Banking and Retail – Consumer Contact Centre
- Office Address: 135 Rivonia Road, Sandton
- Career Stream: Call Centre (Service)
- Leadership Pipeline: Manage Self: Technical
Purpose of the Role
To provide high-quality client support through efficient call handling, ensuring customer satisfaction and building lasting client relationships.
Key Responsibilities
- Handle 90% of incoming calls within 60 seconds (SLA: 90/60)
- Log all calls correctly and escalate unresolved issues
- Identify client needs and promote relevant banking products
- Follow set work schedules to meet performance targets
- Uphold Nedbank values: honesty, integrity, accountability, respect
- Stay informed on processes, risk standards, and industry updates
- Participate in training and cultural engagement activities
- Contribute to social responsibility and continuous improvement initiatives
Minimum Requirements
- Education: Matric / Grade 12 / National Senior Certificate
- Experience: 1–2 years in a call centre environment
- Clearance: Clear ITC and criminal record
Skills Required
- Basic computer literacy
- Strong written and spoken English
- Basic numerical ability
Knowledge & Competencies
- Call centre operations and banking procedures
- Customer service and effective communication
- Understanding of risk, compliance, and governance
- Adaptability and attention to quality
- Ability to work independently
How to Apply
Apply here: ️ Call Agent
Nedbank: Call Agent (Fixed-Term Contract)
